Kheana-Leigh Fruean

• Managed day-to-day FOH operations to drive equality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer service environment.
• Maintained positive team environment by encouraging team work and respect in accordance with company mission.
• Performed cash handling activities and secured nightly bank deposits.
• inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• adhered to safe work practices, food safety regulations, and corporate guidelines.
• motivated staff to perform at peak efficiency and quality.

• Maintained tidy and organised store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and arranging accordingly to size or colour.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed time efficiently in order to complete tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritise customer needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils and seating areas daily.
• Memorised receipts for specialty coffee beverages and seasonal offerings.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Maintained clean and organised work environment to maintain customer safety.

• Responded to customer enquires about products and services.

• collaborated with other departments to guarantee customers satisfaction.

• Learned and followed warehouse safety protocols to prevent injuries and accidents.

• Organised items on racks, shelves and bins to maintain established order.

• Stocked and organised products in warehouse for easy accessibility and order fulfilment.

• Placed, tagged, and secured merchandise in diverse designated areas

• Operated manual pallet jacks and forklifts to move and store materials.