Summary
Overview
Work History
Skills
Timeline
Generic

Khenly Long

Summary

I'm an energetic and adaptable person who enjoys challenges and achieving goals set. I have excellent communication skills and am able to work under pressure as proven in my previous work experience.

Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.

Overview

21
21
years of professional experience

Work History

Manager

Liquid Lab Limited
11.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Retail Store Manager

Gaia Organics Limited
02.2015 - 09.2018
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Duty Manager

Northern Hospitality Limited
03.2004 - 09.2006
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Operations management
  • Performance management
  • Sales techniques
  • Sales management
  • Product management
  • Safety procedures
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Marketing
  • Financial records oversight
  • Teamwork and collaboration
  • Computer skills
  • Positive attitude
  • Problem-solving
  • Team development
  • Customer relationship management

Timeline

Manager

Liquid Lab Limited
11.2019 - Current

Retail Store Manager

Gaia Organics Limited
02.2015 - 09.2018

Duty Manager

Northern Hospitality Limited
03.2004 - 09.2006

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Khenly Long