Khlani Paenga Hohua-Hayward
Te Atatu
Summary
Proven track record in enhancing customer service and team collaboration at Te Wānanga Ihorangi. Expert in administrative support and customer relations, achieving significant improvements in client satisfaction. Skilled in organizing and cleaning, ensuring efficient operations. Demonstrated ability to adapt and innovate, leading to a 20% increase in team efficiency. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Overview
6
6
years of professional experience
Work History
Kaiāwhina/Support Staff
Te Wānanga Ihorangi
2024.02 - Current
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped organize staff recognition programs to recognize exceptional performance.
Personal Trainer
F45 Te Atatū
2024.01 - 2024.04
- Motivated participants through one-on-one instruction and positive feedback.
- Assisted with marketing and promoting of classes and services.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Set up and broke down equipment before and after classes.
- Adapted classes to meet needs of participants with varying fitness levels.
- Provided emergency first aid and CPR as needed.
Teacher
Te Kura Kaupapa Māori O Hoani Waititi
2018.02 - 2023.12
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Personal Trainer
F45 Henderson
2022.03 - 2022.12
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Utilized effective record-keeping system for tracking customer information.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Developed specialized programs for athletes of all levels to reach competition goals.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
Kaihāpai/ Support Staff
Te Hononga
2022.03 - 2022.12
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Resolved customer complaints with diplomatic and courteous communication.
Education
No Degree - Personal Trainer
New Zealand Institute Health And Fitness
Auckland12.2022
High School Diploma -
Te Wānanga O Aotearoa
Auckland12.2019
High School Diploma -
Te Kura Kaupapa Maori O Hoani Waititi
Auckland, NZ12.2016
Skills
- Cleaning and organization
- Materials restocking
- Safe Equipment Operations
- Customer relations skills
- Administrative Support
- File Management
Languages
Te reo Māori
Native or Bilingual
reference
Ne'Kol Haurua (Principal at the time- Te Kura o Hoani Waititi)
02108179238
nhura@hoaniwaititi.school.nz
Pirihira Puata- School Nurse & Operator manager
0226187813
PirihiraP@tehononga.org.nz
Dee Clenton - F45 Henderson owner
Henderson@f45training.co.nz
Bernadette- F45 Te Atatū Team Leader/Organiser
0220422056
bernadettejola03@gmail.com
Sir Pita Sharples- Ex Leader of the Māori Party/ Minister of Māori Affairs
0212446950
Dropitasharples@gmail.com
Te Karere Whitiao Scarborough- Principal Te Wānanga Ihorangi
093075777
tekarere@Ihorangi.ac.nz
Timeline
Kaiāwhina/Support Staff
Te Wānanga Ihorangi
2024.02 - Current
Personal Trainer
F45 Te Atatū
2024.01 - 2024.04
Personal Trainer
F45 Henderson
2022.03 - 2022.12
Kaihāpai/ Support Staff
Te Hononga
2022.03 - 2022.12
Teacher
Te Kura Kaupapa Māori O Hoani Waititi
2018.02 - 2023.12
No Degree - Personal Trainer
New Zealand Institute Health And Fitness
High School Diploma -
Te Wānanga O Aotearoa
High School Diploma -
Te Kura Kaupapa Maori O Hoani Waititi
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