KHUSHAL PATEL
Hamilton
Summary
Experienced with branch operations management, focusing on process optimization and efficiency. Utilizes strategic planning to drive operational success. Knowledge of team leadership and resource allocation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Traffic Safe NZ
09.2025 - Current
- Streamlined operational workflows to enhance efficiency and productivity within branch operations.
- Implemented safety protocols, ensuring compliance with regulatory standards across all operational activities.
- Mentored team members on best practices for customer service and operational excellence.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated branch logistics, including inventory management and resource allocation, optimizing service delivery.
- Oversaw daily branch operations, maintaining high standards of quality control and customer satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
2IC Operations Manager
Traffic Safe NZ
09.2023 - 09.2025
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and fleet management.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
Leading Hand/STMS/Mentor
Evolution Road Services
06.2021 - 09.2023
- Ensured all safety procedures were followed and maintained a safe working environment for staff.
- Organized resources to meet production targets and ensured quality standards were met.
- Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
- Oversaw daily operations to ensure smooth workflow processes.
- Developed a comprehensive mentoring program to support new employees in their transition into the industry.
- Coordinated daily tasks, adapting priorities to weather and delivery timeframes.
- Kept customers and stakeholders updated on job progress.
- Scheduled daily work tasks for crew members.
- Trained new employees on company policies and procedures.
Education
Diploma - Information Technolocy and System Admin
Unitec
04.2019
Skills
- Health and safety compliance
- P&L Management
- Business Development
- Incidents management
- Resource allocation
- Customer relationship management
- Fleet management
- Contract management
- HR Management
- Compliance reporting
Certification
- STMS ABC (P)
- TTM Mentor
- Connexis Assessor
- NZTA Assessor
- 30265 - health and safety risk assessment to a job role
- 4308 - Workplace Drug Testing
- 4098 - Workplace Assessor
- 6402 - Essential First Aid
- 497 - Demonstrate knowledge of workplace health and safety requirements
Languages
English
Timeline
Branch Operations Manager
Traffic Safe NZ
09.2025 - Current
2IC Operations Manager
Traffic Safe NZ
09.2023 - 09.2025
Leading Hand/STMS/Mentor
Evolution Road Services
06.2021 - 09.2023
Diploma - Information Technolocy and System Admin
Unitec