KHUSHBOO BHITORA
Sydenham,Christchurch
Summary
Reliable retail and accounts support professional with strengths in cash reconciliation, POS terminal operation, invoice processing, and customer issue resolution. Combines financial accuracy with strong communication to support sales, handle refunds, process orders, and maintain organized store environments. Brings a practical, service-oriented approach to customer-facing work.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Retail Sales Assistant
KUSH LIMITED
AUCKLAND
11.2025 - 07.2026
- Provided excellent customer service by efficiently responding to customer inquiries and needs.
- Greeted customers warmly at the entrance to create a welcoming atmosphere. and engaged in conversation to assess needs.
- Resolved difficult customer situations calmly and professionally, ensuring customer satisfaction.
- Explained products and services to help customers make informed decisions.
- Organized and maintained sales floor to enhance shopping experience and meet company merchandising standards.
- Built relationships with customers in order to increase repeat business opportunities.
- Used POS system to process sales and refund transactions.
- Received and processed online orders for shipment or store pick-up.
- Researched and addressed customer issues to provide effective solutions and improve service quality.
- Provided product insights and solution recommendations to deliver what customers needed.
Accounts Assistant
MACRO INDUSTRIES
AHMEDABAD, GUJARAT
02.2024 - 10.2025
- Executed bookkeeping tasks including coding invoices and entering data into ledgers, ensuring financial accuracy.
- Verified bank transaction records for accuracy, maintaining integrity of financial information.
- Prepared trial balances of books.
- Addressed customer inquiries regarding account balances and payments, enhancing customer satisfaction.
FUND ACCOUNTANT
BNP Paribas Securities Services
Warsaw
11.2021 - 11.2023
- Contributed to daily NAV calculation and control activities within the NAV Calculation Team.
- Oversaw fund expenses and corporate actions, ensuring accurate financial reporting.
- Managed reconciliation output for cash, securities, and derivatives positions.
- Resolved complex fund accounting cases, enhancing accuracy and compliance in financial reporting.
- Conducted asset valuations for various funds
- Processed financial transactions efficiently
- Handled over-the-counter and collateral product transactions
- Served as an SME and point of contact for various stakeholders.
DERIVATIVES SPECIALIST
State Street Bank International
Gdansk
05.2019 - 10.2021
- Assessed OTC derivatives to establish accurate market pricing.
- Pricing OTC Derivatives
- Managed process flows under pressure to achieve productive outcomes.
- Capital Markets Financial instruments
- Microsoft Office Suite, MS Excel, Outlook
- Excellent Communicative Skills with Individuals
ADMINISTRATIVE ASSISTANCE
Navjivan Nagrik Cooperative Credit & Supply Society Limited
Ahmedabad, GUJARAT
01.2014 - 12.2017
- Managed calendars, arranged appointments, screened calls, took messages, and provided general administrative support to executive staff, facilitating smooth operations.
- Provided administrative assistance to the management team by preparing reports and organizing meetings.
- Assisted HR initiatives through timely administrative support, ensuring team objectives were met.
- Supported the implementation of promotional strategies by providing administrative assistance.
- Organized and filed documents both electronically and manually, enhancing retrieval efficiency.
Education
Master of management -
Yoobee College Limited
Christchurch07-2026
Masters - Business Administration
Alcide De Gasperi University of Euregional Economy
Warsaw, Poland02-2020
Bachelors - Commerce
L.V.Upadhayay College
Sabarmati, Ahmedabad03-2013
Skills
- Point of sale operations
- Cash handling
- Returns processing
- Stock management
- Store maintenance
- Promotion management
- Microsoft Office Suite, MS Excel, Outlook
- Works under pressure
- Time management
- Deadline oriented
- Teamwork
- Team collaboration
- Effective communication
- Cash Reconciliations
- Invoice processing
- Financial reporting accuracy
- Corporate actions booking
- Pricing OTC Derivatives
- OTC derivatives valuations
- Process Flows
- Performance reporting
- Capital Markets Financial instruments
Personal Information
- Title: RETAIL SALES ASSISTANT
- Date of Birth: 1993-04-15
- Availability: Monday to Friday at anytime and in Saturday and Sunday I am available after 2PM due to study. I can work up to 25 hours as per my student visa.
- Visa Status: student visa
Certification
LOTTO OPERATOR
LANGUAGES
Gujarati Native, English Fluent, Hindi Fluent
Timeline
Retail Sales Assistant
KUSH LIMITED
11.2025 - 07.2026
Accounts Assistant
MACRO INDUSTRIES
02.2024 - 10.2025
FUND ACCOUNTANT
BNP Paribas Securities Services
11.2021 - 11.2023
DERIVATIVES SPECIALIST
State Street Bank International
05.2019 - 10.2021
ADMINISTRATIVE ASSISTANCE
Navjivan Nagrik Cooperative Credit & Supply Society Limited
01.2014 - 12.2017
Master of management -
Yoobee College Limited
Masters - Business Administration
Alcide De Gasperi University of Euregional Economy
Bachelors - Commerce
L.V.Upadhayay College