Khushboo Shukla
Wellington
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Senior Sales Professional
Michael Hill
08.2024 - Current
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Generated leads through networking and email campaigns.
- Resolved customer complaints promptly and efficiently in order to maintain positive relations with clients.
- Maintained relationships with existing customers to encourage repeat, and additional sales.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Maintaining KPIs and achieving targeted goals.
Senior Sales Assistant
Big Save Furniture
, Wellington
01.2024 - 07.2024
- Provided customer service and support to customers with inquiries or complaints.
- Assisted in developing sales strategies to increase revenue.
- Developed and maintained relationships with key accounts and clients.
- Maintained an up-to-date database of customer information including contact details, orders placed and payment history.
- Created presentations for potential customers outlining product features, benefits, pricing structure and promotions.
- Achieving Monthly KPI and reaching Target.
- Providing Administrator Support
- Answering phone calls to resolve customer queries.
Sales Assistant
K mart
, Wellington
09.2023 - 01.2024
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Feeting room organize and do the customer service
Checkout Manager
Countdown
Glendfield, Auckland
03.2013 - 09.2017
- Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
Education
Diploma in Graphic Design -
Arena Animation
Vadodara India 08-2011
Diploma in Applied Art -
Mudra School of Fine Arts
Vadodara India 06-2010
Master of Arts - English Literature
M S University of Baroda
Vadodara India 04.2009
Skills
- Sales expertise
- Upselling and Cross Selling
- Customer Relationship Building
- Customer Service
- Performance Tracking
- Account Management
- Social Media Strategy
Timeline
Senior Sales Professional
Michael Hill
08.2024 - Current
Senior Sales Assistant
Big Save Furniture
01.2024 - 07.2024
Sales Assistant
K mart
09.2023 - 01.2024
Checkout Manager
Countdown
03.2013 - 09.2017
Master of Arts - English Literature
M S University of Baroda
Diploma in Graphic Design -
Arena Animation
Diploma in Applied Art -
Mudra School of Fine Arts
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