Khushbu Bajaj
Christchurch,CAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Senior CSR
BP Connect
10.2020 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Contributed ideas and practical solutions to support process improvement efforts.
Crew Member
Burger King
08.2020 - 11.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
Volunteer
Red Cross Op Shop
04.2020 - 07.2020
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Salvation Army Family Store
06.2020 - 06.2020
- Used strong interpersonal communication skills to convey information to others.
- Facilitated community outreach to expand participation and support.
Education
Advanced Diploma - Payroll Administrator
Southern Institute of Technology
Invercargill, NZ04.2020
MBA - Marketing
Punjab Agricultural University
Ludhiana03.2018
Bachelor of Technology - Electric And Communication
Punjab Technical University
Jalandhar04.2016
Skills
- Active Listening
- Time Management
- Conflict Management
- Decision Making
- Adaptability and Flexibility
- Problem Solving
- Adaptability and Flexibility
- Business Administration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Senior CSR
BP Connect
10.2020 - Current
Crew Member
Burger King
08.2020 - 11.2020
Volunteer
Salvation Army Family Store
06.2020 - 06.2020
Volunteer
Red Cross Op Shop
04.2020 - 07.2020
Advanced Diploma - Payroll Administrator
Southern Institute of Technology
MBA - Marketing
Punjab Agricultural University
Bachelor of Technology - Electric And Communication
Punjab Technical University
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