Khushbu Joshi
Christchurch,CAN
Summary
Adaptable and customer focused retail manager with 5 years of experience keeping retail businesses running smoothly. Area of expertise include: customer service, delivering quality work, collaborating with teams, attention to detail, excellent interpersonal skills, and driven by data, etc. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
Tarocash
09.2022 - Current
- Always ensured that team is maintaining highest possible level of customer service.
- Actively promoting philosophy of never compromising service standards.
- Able to resolve customer issues in professional and courteous manner.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Increased sales by 15% on public holiday by rostering team effectively.
- Approved regular payroll submissions for 6 employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed inventory control, cash control, and store opening and closing procedures
Assistant Manager
Bendon Group
06.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Consultant
Pascoes The Jewellers
03.2021 - 06.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Sales Representative
Tarocash
01.2019 - 03.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Post Graduate Diploma - Applied Management
Ara Institute of Canterbury
Christchurch, NZ09.2019
BBA -
Sardar Patel University
Gujarat06.2016
Skills
- Passionate about delivering excellent customer service
- Ability to motivate myself and others
- Delivering quality work
- People oriented
- Time management
- Strong organizational skills
- Task prioritization
- Data driven
- Deadline oriented
- Calm under pressure
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Maori
Elementary
Timeline
Store Manager
Tarocash
09.2022 - Current
Assistant Manager
Bendon Group
06.2022 - 09.2022
Sales Consultant
Pascoes The Jewellers
03.2021 - 06.2022
Sales Representative
Tarocash
01.2019 - 03.2021
Post Graduate Diploma - Applied Management
Ara Institute of Canterbury
BBA -
Sardar Patel University
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