Summary
Overview
Work History
Education
Skills
Key Skills And Attributes
Certification
Timeline
Generic

KHUSHBU PATEL

Massey,AUK

Summary

Experienced professional with 8+ years in diverse business departments seeking a full-time role in Customer Service, Admin, and Sales. Demonstrates strong work ethics, reliability, self-management, punctuality, team building, and a commitment to delivering exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bakery Assistant

Ans Limited
02.2024 - 04.2025
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Customer Service Representative

Z Gas Station
05.2023 - 01.2024
  • Greeting and Helping customers
  • Troubleshooting, scanning items and processing vouchers, coupons
  • Maintaining cleanliness across the store
  • Processing payments using Cash and EFPTOS
  • Conducting regular health and Safety Checks.
  • Assisting with inventory, including receiving and stocking merchandise.

Logistics Team Member

Filway Logistics
03.2023 - 08.2023
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Monitored and adjusted inventory levels according to demand.

Store Assistant

D & A Patel LTD
09.2021 - 02.2023
  • Answering or making calls to customers/clients to learn about and address their needs, complaints, or other issues with products or services.
  • Building lasting relationships with customers.
  • Making sales or recommendations for products or service that may better suit customer needs.
  • Managing Stock Inventory
  • Managing Roasters
  • Merchandizing when required.

Health Care Assistant

Hillview Home
04.2021 - 12.2021
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Supervisor

KFC
08.2019 - 08.2021
  • Leading and motivating a team of employees to ensure that all customer service standards are met.
  • Ensuring the restaurant is clean, organized, and properly stocked at all times.
  • Monitoring employee performance and providing feedback on areas for improvement.
  • Handling customer complaints in a professional manner.
  • Training new staff members on proper procedures and policies
  • Maintain accurate cash drawer
  • Keep the checkout area clean and orderly

Food and Beverage Attendant

SkyCity Casino Bars
06.2018 - 07.2019
  • Exceptional Customer Service
  • Greeting and serving patrons of restaurants
  • Explaining menu items and taking orders
  • Preparing and serving food and beverages
  • Refilling drinks and clearing tables
  • Processing payments and responding to guest concerns

Shop Attendant

CONVENIENCE STORE
11.2017 - 06.2018
  • Providing excellent customer service
  • Managing inventory
  • Stock counting
  • Re-Stocking shelves
  • Multi-tasking
  • Receiving deliveries
  • Processing payment using Cash and EFTPOS

Education

Graduate Diploma in Applied Management - Applied Management Level- 7

Otago Polytechnic
Auckland CBD
01.2019

Bachelor in Computer Application -

VeerNarmad, South Gujarat University
Gujarat
01.2016

Skills

  • Troubleshooting
  • Field-specific communication
  • Multilingual communication
  • Team player
  • Decision making
  • Organizational skills
  • Flexible

    • Customer care

    Fast learner

    Excellent attention to detail

Key Skills And Attributes

  • Troubleshooting: Able to diagnose problems through precise troubleshooting
  • Field-specific and multilingual communication: Skilled at business running information clearly and effectively in different languages.
  • Team player: Able to work successfully in a team and equally able to work independently
  • Decision making and Organizational skills: Able to manage multiple tasks, excellent time and personal management strategies to achieve a high degree of efficiency and effectiveness in all contexts.
  • Flexible: I can easily adapt to different work environments, work on rosters, nights, weekends and public holidays
  • Customer care: A clear appreciation and understanding of the importance of customer care and its function within a business

Certification

LCQ

Timeline

Bakery Assistant

Ans Limited
02.2024 - 04.2025

Customer Service Representative

Z Gas Station
05.2023 - 01.2024

Logistics Team Member

Filway Logistics
03.2023 - 08.2023

Store Assistant

D & A Patel LTD
09.2021 - 02.2023

Health Care Assistant

Hillview Home
04.2021 - 12.2021

Supervisor

KFC
08.2019 - 08.2021

Food and Beverage Attendant

SkyCity Casino Bars
06.2018 - 07.2019

Shop Attendant

CONVENIENCE STORE
11.2017 - 06.2018

Graduate Diploma in Applied Management - Applied Management Level- 7

Otago Polytechnic

Bachelor in Computer Application -

VeerNarmad, South Gujarat University

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