Khushi Bhati
Papatoetoe Auckland,AUCKLAND
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Zee Fuel Station. Excelled in enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Proficient in operating cash registers and managing transactions, complemented by a proven ability to maintain high personal grooming standards. Demonstrated success in working across diverse roles, achieving significant improvements in customer engagement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Zee Fuel Station
Point Chev, AUCKLAND
03.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Verified customer identification for age-restricted products.
Barista
Officemax Headoffice and showroom
Highbrook, AUCKLAND
01.2024 - Current
- Collected payments and provided accurate change.
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Cafe Assistant/Barista
Auckland Border Cafe
Auckland International Airport
02.2023 - 12.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Retail Sales Assistant
Cotton On
Dressmart Onehunga
07.2022 - 11.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Effectively operated the cash register, processed transactions accurately, and handled cash with precision.
- Maintained a neat and organized store environment, including restocking shelves, arranging displays, and ensuring merchandise presentation.
- Collaborated with team members to achieve sales targets, contributing to the overall success of the store.
Front of House Team Member
Royal Auckland And Grange Golf Club
Auckland,
10.2020 - 07.2022
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
Restaurant Waitress
La Fourchette
Auckland, AUK
09.2020 - 02.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service
Ginger Indian Cuisine Howick
Howick
04.2018 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effectively running food and drinks on a busy floor
Education
Bachelor of Laws - Law
University of Auckland
Auckland, NZ03-2027
Bachelor of Arts - Criminology
University of Auckland
Auckland, NZ05-2024
Skills
- Procedure Preparation
- Personal Grooming Standards
- Resource Allocation
- Guest Inquiries
- Food and Beverage Service
- Operate Cash Register
- Customer Service
- Food Running
- Product and Service Sales
- Cash Register Operation
- Returns and Exchanges
Additional Information
References
-Mr Rampal
Owner of Ginger Indian Cuisine Howick
022-084-5900
Rampalbhati8@gmail.com
Oren Meizeles
Manager of Function Staff
021-639-149
Oren@functionstaff.co.nz
Emiliean
Manager of La Fourchette
022-657-9517
Heimatah Heather
Manager of royal Auckland and grange golf club
021-023-49779
heimata@raggc.com
Jess Luna
Manager of Cotton On Kids
022- 451- 9964
Mandeep Beri
Manager of Auckland Border Cafe
022-150-2412
Nishant Patange
Manager of OfficeMax Cafe
021-084-25240
Rob singh
Manager of Zee Point Chev
027-777-0477
Education
Auckland, NZ
Contact
3/20 Cambourne Road Papatoetoe, AUK 2025
Timeline
Customer Service Representative
Zee Fuel Station
03.2024 - Current
Barista
Officemax Headoffice and showroom
01.2024 - Current
Cafe Assistant/Barista
Auckland Border Cafe
02.2023 - 12.2023
Retail Sales Assistant
Cotton On
07.2022 - 11.2022
Front of House Team Member
Royal Auckland And Grange Golf Club
10.2020 - 07.2022
Restaurant Waitress
La Fourchette
09.2020 - 02.2021
Customer Service
Ginger Indian Cuisine Howick
04.2018 - 04.2020
Bachelor of Laws - Law
University of Auckland
Bachelor of Arts - Criminology
University of Auckland
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