Summary
Overview
Work History
Education
Skills
Timeline
Generic
Khushinderjeet Singh

Khushinderjeet Singh

Glenfield,Auckland

Summary

Switching from a journalist to a retail manager can be a significant change in career path. The two professions require different skill sets, but with careful planning and preparation, it can be a successful transition.

As a journalist, the primary responsibilities include conducting interviews, researching stories, and writing articles for publication. In contrast, a retail manager is responsible for overseeing the day-to-day operations of a retail store, including managing staff, inventory, and customer service.

One of the most significant changes when switching to a retail manager role is the increased focus on customer service. In journalism, the focus is on reporting the news objectively and accurately, whereas in retail management, customer satisfaction is the top priority. This means developing excellent communication skills, problem-solving abilities, and a customer-centric mindset.

Another critical aspect of being a retail manager is understanding sales and marketing strategies. The ability to analyze data, identify trends, and make informed decisions based on consumer behavior can make a big difference in the success of a retail store. This requires a shift in mindset from a journalist's focus on telling stories to a more business-oriented approach.

Managing a team of employees is also a crucial part of being a retail manager. It involves hiring and training staff, managing schedules, and providing feedback and coaching to ensure that everyone is working towards the same goals. Good interpersonal skills and leadership abilities are essential in this role.

Overview

1
1
year of professional experience

Work History

Journalist, Anchor, Program Director

Agro Industries
  • National TV channels, 7 years National television experience in ( India)
  • Facebook News channel with 50k subscribers
  • YouTube News channel with 20k subscribers
  • Good experience in social Media

Duty Manager

Briscoes Group
04.2022 - Current
  • Maintain daily record of all transactions and generate reports for store manager.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Analyzed sales data to identify opportunities for growth and improvement.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Arts -

ITI
Chandigrah
03.2005

Skills

  • Ability to communicate with wide
  • Variety of people
  • Store opening and closing procedures
  • Ability to learn new tasks quickly and
  • Understand instructions easily
  • Experience working cross culturally
  • Able to retain product knowledge and
  • Provide advice to others
  • Building and maintaining relationships
  • Languages
  • English - Reading ,Writing ,speaking,
  • Listening
  • Punjabi-Reading, Writing, speaking,
  • Hindi-Reading, Writing, speaking,
  • Computer hardware and software knowledge and up to date latest
  • Flexible schedule
  • Conflict resolution skills
  • Accurate money handling

Timeline

Duty Manager

Briscoes Group
04.2022 - Current

Journalist, Anchor, Program Director

Agro Industries

Associate of Arts -

ITI
Khushinderjeet Singh