KHUSHWINDER
Hamilton,NZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Bryant Park Super Liquor
02.2021 - Current
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised daily operations of the liquor store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Drafted detailed reports on store performance for upper management review.
- Approved regular payroll submissions for employees.
Certified Forklift Operator
Bryant Park Super Liquor
11.2021 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Representative
Bryant Park Super Liquor
02.2020 - 02.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Checked expiration dates on all perishable goods prior to stocking shelves.
- Monitored stock levels regularly to ensure adequate supply availability for customers needs.
- Assisted customers with product selection, ordering, billing, returns, exchange and technical support.
- Participated in staff training sessions for updated product offerings or company policy changes.
- Safeguarded store assets by adhering to established security protocols during opening/closing procedures.
- Ensured compliance with state alcohol laws, conducting regular checks on expired items and license requirements.
Customer Service Representative
Z Gas Station
09.2018 - 01.2020
- Optimized inventory management during the night shift, reducing excess stock and maintaining adequate supplies for day-to-day operations.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
- Maintained accurate records of fuel deliveries, preventing inventory discrepancies or shortages.
- Trained new employees on company policies, safety procedures, and customer service best practices.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Crew Member
Wendys Restaurant
09.2017 - 08.2018
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Accurately operated cash register to process customer payments.
Skills
- Operations Management
- Order Management
- Customer Relations
- Problem-Solving
- Customer Service Management
- Team leadership and coaching
- Multitasking and Organization
- Computer Skills
Education
Level 5 & 6 Business Management & Leadership
Freedom Institute of Higher Education
Hamilton 07.2017 - 07.2019
Timeline
Certified Forklift Operator
Bryant Park Super Liquor
11.2021 - Current
Store Manager
Bryant Park Super Liquor
02.2021 - Current
Customer Service Representative
Bryant Park Super Liquor
02.2020 - 02.2021
Customer Service Representative
Z Gas Station
09.2018 - 01.2020
Crew Member
Wendys Restaurant
09.2017 - 08.2018
Level 5 & 6 Business Management & Leadership
Freedom Institute of Higher Education
07.2017 - 07.2019
REFERENCES
Simranjeet Singh
0212699281
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