Summary
Overview
Work History
Skills
Education
Timeline
REFERENCES
Generic

KHUSHWINDER

Hamilton,NZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Store Manager

Bryant Park Super Liquor
02.2021 - Current
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
  • Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
  • Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
  • Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised daily operations of the liquor store, including staff scheduling, inventory management and customer service.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Drafted detailed reports on store performance for upper management review.
  • Approved regular payroll submissions for employees.

Certified Forklift Operator

Bryant Park Super Liquor
11.2021 - Current
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Customer Service Representative

Bryant Park Super Liquor
02.2020 - 02.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Checked expiration dates on all perishable goods prior to stocking shelves.
  • Monitored stock levels regularly to ensure adequate supply availability for customers needs.
  • Assisted customers with product selection, ordering, billing, returns, exchange and technical support.
  • Participated in staff training sessions for updated product offerings or company policy changes.
  • Safeguarded store assets by adhering to established security protocols during opening/closing procedures.
  • Ensured compliance with state alcohol laws, conducting regular checks on expired items and license requirements.

Customer Service Representative

Z Gas Station
09.2018 - 01.2020
  • Optimized inventory management during the night shift, reducing excess stock and maintaining adequate supplies for day-to-day operations.
  • Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
  • Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
  • Maintained accurate records of fuel deliveries, preventing inventory discrepancies or shortages.
  • Trained new employees on company policies, safety procedures, and customer service best practices.
  • Checked customer identification for alcohol, cigarette, and lottery sales.

Crew Member

Wendys Restaurant
09.2017 - 08.2018
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Accurately operated cash register to process customer payments.

Skills

  • Operations Management
  • Order Management
  • Customer Relations
  • Problem-Solving
  • Customer Service Management
  • Team leadership and coaching
  • Multitasking and Organization
  • Computer Skills

Education

Level 5 & 6 Business Management & Leadership

Freedom Institute of Higher Education
Hamilton
07.2017 - 07.2019

Timeline

Certified Forklift Operator

Bryant Park Super Liquor
11.2021 - Current

Store Manager

Bryant Park Super Liquor
02.2021 - Current

Customer Service Representative

Bryant Park Super Liquor
02.2020 - 02.2021

Customer Service Representative

Z Gas Station
09.2018 - 01.2020

Crew Member

Wendys Restaurant
09.2017 - 08.2018

Level 5 & 6 Business Management & Leadership

Freedom Institute of Higher Education
07.2017 - 07.2019

REFERENCES

Simranjeet Singh

0212699281

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