Khyati Patel
Auckland,AUK
Summary
Results-oriented and empathetic HR management professional with over 3 years of qualitative experience in the HR industry and 1 year of experience in customer service. Proven ability to make key decisions to fulfill organizational commitments. Demonstrated strengths in contributing to organizational success by aligning with the mission, strategic objectives, and policies. Skilled in managing events and effectively performing, managing, and administering HR duties to ensure smooth operations and achievement of daily objectives. Possess sound knowledge in talent search, interviewing tactics, recruitment, and aspects of internal audit. Additionally, proficient in core competency mapping and performance management. With experience in customer facing roles, I possess excellent communication and interpersonal skills enabling me to build strong relationships with clients, employees and stakeholders.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Manly Bar and grill
Auckland
07.2023 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons
- Managed customer inquiries, complaints, and feedback, resolving issues promptly and professionally
- Handled cash and credit transactions, operating point-of-sale systems with accuracy
- Maintained a clean and welcoming environment, including opening and closing duties
- Collaborated with servers, bartenders, and kitchen staff to ensure efficient service
- Developed strong communication and problem-solving skills, working effectively in a fast-paced environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
FRONT DESK AND ADMIN EXECUTIVE
Madhavbaug
12.2021 - 04.2022
- Received inquiries and leads through phone calls and emails, promptly contacting and directing them as needed and scheduling appointments
- Managed patient complaints received via phone or email, forwarding them to the team leader or appropriate clinic and recording them in the system for tracking and resolution
- Tracked the status of patient complaints and ensured timely resolution, following up with patients as instructed
- Conducted telephonic surveys as required, gathering feedback on patient experiences and disease progression
- Carried out research as per business needs, providing valuable insights and recommendations
- Maintained and updated the customer database on the system, ensuring accuracy for appointment scheduling and reminders
- Assisted patients with any issues during their clinic visits, recording details for doctor assistance
- Made calls to prospective buyers for lead generation and maintained files based on diseases for patient track records
- Processed purchase orders for office supplies, equipment and services as needed.
- Contacted buyers for regular needs such as ordering medicine, stationary supplies, and patient diet boxes.
- Maintained updated knowledge through continuing education and advanced training.
HR EXECUTIVE
Fastrack INC.
05.2020 - 10.2021
- Partnered with the Director to drive HR initiatives focused on employee engagement, communication, performance management, training, and aspiration management
- Introduced Key Result Areas (KRAs) and Key Performance Indicators (KPIs) into performance management processes to cultivate a culture of productivity and fairness
- Designed comprehensive job descriptions and led the end-to-end recruitment process, from sourcing and screening to pre-screening and interviewing candidates across all levels, from trainees to senior managers
- Managed the release of offers and initiated background verification of prospective employees to ensure compliance and mitigate risks
- Cultivated a positive employee experience through effective communication, support, and recognition initiatives
- Conducted analysis and verification of all received documents, identifying deficiencies and ensuring compliance with organizational standards
- Coordinated within external parties to complete statutory requirements in line with organizational policies and regulations.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Addressed harassment allegations, work complaints or other employee concerns.
- Maintained an up-to-date knowledge of labor laws and regulations related to hiring practices.
HUMAN RESOURCE ASSISTANT
Fastrack INC.
04.2019 - 04.2020
- Managed payroll and compliance processes for 500 to 1000 employees across 10 schools and 50+ companies, ensuring adherence to PF, ESIC, and tax regulations
- Conducted comprehensive assessments of applicants' knowledge, skills, and aptitudes, and provided analytical reports to facilitate informed hiring decisions
- Handled the issuance of Offer Letters, Appointment Letters, ESIC, and E-Pehchancard generation, and prepared salary structures for new employees
- Coordinated with clients to obtain attendance details and maintained accurate payroll and benefits information in the system
- Led business development efforts by preparing proposals, and presentations, and conducting client visits, resulting in increased client acquisition and retention
- Updated monthly legal documents for all companies and ensured compliance with regulatory requirements
- Participated in professional workshops and built a network of professionals to stay updated on industry trends and best practices
- Organized annual meetings to address employee queries and concerns, facilitating effective resolution of issues
- Oversaw monthly internal and external audits and prepared all necessary legal documents
- Coordinated quarterly and annual employee performance reviews, preparing reports for senior management during appraisals
- Conducted reward and recognition ceremonies to boost employee motivation and engagement
- Provided prompt and accurate payroll-related information to address employee inquiries and concerns
- Maintained records related to grievances, performance reviews, and disciplinary actions
- Conducted exit interviews and managed strategic rollouts and closures on the system
- Ensured a positive vendor experience by addressing queries and collaborating with various teams to streamline hiring processes.
Education
Post Graduate Diploma In Labour Laws & Practices -
The Maharaja Sayajirao University
India04-2021
Master of Human Resource Management (MHRM) - Human Resource Management
Navrachna University
06.2019
Bachelor of Commerce - BCom
Maharaja Sayajirao University of Baroda
06.2017
Skills
- Strategy Development
- Quality Management
- Continuous Learning
- Active listening
- People Strategy
- Administration and Organization
- Time management and Productivity
- Business Insights & Advisory Employee Engagement
- Communication
- Adaptability and Flexibility
- Customer Relations
- Passion to helping other
- Positive attitude and Ethics
Projects
Title of the Project: Human Resource Management at Shivam Enterprise
Outcome: Gained insights into job descriptions, understanding team dynamics, and learned the format of CTC (Cost to Company).
Title of the Project: Organizational Design and Effectiveness at Piramal Glass Ltd
Outcome: Learned how organizational structure is influenced by different strategies and life cycle stages.
Title of the Project: Performance Management System at Cryogas Equipment Pvt Ltd
Outcome: Developed job descriptions and identified Key Result Areas (KRAs), including competency mapping for roles.
Title of the Internship: Social Internship at Gujarat State Fertilizers and Chemicals
Outcome: Gained understanding of Corporate Social Responsibility (CSR) initiatives and conducted surveys to assess the student interest in computer learning.
Title of the Internship: Corporate Internship at Transpek Industry Ltd
Outcome: Acquired knowledge of various HR functions and their implementation in a corporate environment.
Title of the Project: Competency Mapping and Compensation Management at Fastrack INC
Expected Outcome: To gain a deeper understanding of the framework of competency mapping and the structure of compensation systems.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Manly Bar and grill
07.2023 - Current
FRONT DESK AND ADMIN EXECUTIVE
Madhavbaug
12.2021 - 04.2022
HR EXECUTIVE
Fastrack INC.
05.2020 - 10.2021
HUMAN RESOURCE ASSISTANT
Fastrack INC.
04.2019 - 04.2020
Post Graduate Diploma In Labour Laws & Practices -
The Maharaja Sayajirao University
Master of Human Resource Management (MHRM) - Human Resource Management
Navrachna University
Bachelor of Commerce - BCom
Maharaja Sayajirao University of Baroda
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