Summary
Overview
Work History
Skills
Timeline
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Kia Kingi

Auckland Otara

Summary

With a proven track record at Carter Tyres Whangarei, I excel in technical support and leadership, enhancing team productivity by over 30%. Skilled in equipment repair and fostering strong team collaboration, I deliver exceptional service, ensuring customer satisfaction and safety through expert diagnostic testing and system maintenance.

Overview

12
12
years of professional experience

Work History

Retreader Technician

Carter Retread
01.2019 - 11.2022

Retreated truck tyres built retread from start to end and work the store room inwards and outward of the tyres

Supervisor

Courier Post
01.2011 - 11.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Tyre Fitter

Carter Tyres Whangarei
11.2021 - 10.2022
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Increased efficiency with meticulous organization of tools and equipment in the workspace.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected and maintained equipment to limit operational disruptions.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Promoted energy conservation by properly inflating tires according to manufacturer specifications.

Skills

  • Technical support
  • System maintenance
  • Equipment repair
  • Diagnostic testing
  • Field service

Timeline

Tyre Fitter

Carter Tyres Whangarei
11.2021 - 10.2022

Retreader Technician

Carter Retread
01.2019 - 11.2022

Supervisor

Courier Post
01.2011 - 11.2015
Kia Kingi