Kiana McCarthy
Ōtara,New Zealand
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Hotel Reservations Agent
Skycity
04.2024 - Current
- Assisted guests with creating their hotel and/or restaurant reservations while discussing available rates and promotions
- Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions
- Assisted guests with any problems or complaints they may have had during their stay at the hotel
Roadside Assistance Agent
RACQ
, QLD
11.2023 - 05.2024
- Provided guidance and support to members and dealt with customers calmly and emphatically while
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
- Rendered professional advice on proper maintenance techniques to help prevent future breakdowns.
Claims Management Officer
RACQ
, QLD
03.2023 - 11.2023
- Assisted customers to lodge their motor vehicle claims with a calm and empathetic manner
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Determined liability, compensability, and benefits due on each claim.
Receptionist
Shaws Plumbing & Gas
Acacia Ridge
01.2023 - 03.2023
- Greeted visitors warmly and ensured they had a positive experience
Waitress
Santa Monica Group
Brisbane City
04.2022 - 01.2023
- Committed to delivering excellent customer service while working in a fast-paced environment
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
House Keeper
Silk Hospitality
Brisbane City
01.2022 - 05.2022
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
Manager
McDonald's
Bellbird Park
04.2021 - 01.2022
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Crew Trainer
McDonald's
Bellbird Park
04.2019 - 04.2021
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities
Crew Member
McDonald's
Auckland
01.2018 - 04.2019
- Ensured compliance with all safety regulations, company policies and procedures in the workplace
Education
HIGH SCHOOL DIPLOMA -
AORERE COLLEGE
AUCKLAND, AKL10-2019
Skills
- Customer Service
- Time Management
- Team Leadership
- Quality Standards
- Train Employees
- Communication
- Critical thinking
- Quick problem solving
- Organisation
Timeline
Hotel Reservations Agent
Skycity
04.2024 - Current
Roadside Assistance Agent
RACQ
11.2023 - 05.2024
Claims Management Officer
RACQ
03.2023 - 11.2023
Receptionist
Shaws Plumbing & Gas
01.2023 - 03.2023
Waitress
Santa Monica Group
04.2022 - 01.2023
House Keeper
Silk Hospitality
01.2022 - 05.2022
Manager
McDonald's
04.2021 - 01.2022
Crew Trainer
McDonald's
04.2019 - 04.2021
Crew Member
McDonald's
01.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
AORERE COLLEGE