Kiana Ratapu
Auckland,AUK
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Healthcare NZ
12.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
Kitchen Manager, Teacher Reliever
Choice Kids
01.2020 - 12.2020
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Prepare healthy, nutritional meals for the children.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Kitchen Hand
Roast 2 Nite
01.2019 - 01.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Front of House Team Member
McDonald's Restaurant
04.2015 - 02.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Awatapu College
Palmerston North, NZ12.2016
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2014
Skills
- Improving Wellbeing
- Coaching Patients
- Medical Records Management
- Special Dietary Requirements
- Community Assistance Knowledge
- Document and Records Management
- Order Processing
- Issue and Complaint Resolution
- Documentation
- Ensuring Safety and Injury Prevention
- Parent and Guardian Relations
Certification
First aid
Health & safety
Timeline
Disability Support Worker
Healthcare NZ
12.2020 - Current
Kitchen Manager, Teacher Reliever
Choice Kids
01.2020 - 12.2020
Kitchen Hand
Roast 2 Nite
01.2019 - 01.2020
Front of House Team Member
McDonald's Restaurant
04.2015 - 02.2018
High School Diploma -
Awatapu College
High School Diploma -
Auckland Girls' Grammar School
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