Kiani Bullivant

We partner with ākonga Māori to provide support that embodies manaakitanga, whanaungatanga and kotahitanga. We offer a wide range of services and kaupapa designed to awhi and tautoko personal, cultural and academic success of ākonga Māori.

Pou Whatu role entails

• Organising kaupapa Māori social or educational events for all Māori tauira to participate in.
• Being a constant figure in the whānau room where students can come for support or help.
• Offer support with their academic studies, wellbeing support, financial and scholarship support/guidance, connecting students to ākonga Māori groups and networks.

• Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
• Greeted customers warmly and pleasantly answered inquiries.
• Maintained knowledge of current promotions and product features.
• Educated customers on product features and answered questions regarding product use.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Engaged customers to communicate key product features.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Handled customer inquiries and suggestions courteously and professionally.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.