Kiani Masters
Whakatane,BOP
Summary
I am very self-motivated and work well in environments that are challenging and stimulating.
Skilled in problem-solving, communication, and building positive relationships with clients, colleagues and children. As a support staff at an ECE I have experience in encouraging positive interactions and guiding children through conflict resolution and sharing skills. I have several years experience in the customer service industry and a strong background in delivering high-quality work in fast-paced environments therefore I am accustomed to dealing with people from all walks of life. I endeavour to find a work opportunity where I can utilize my skills as well as learn new skills in order to further my knowledge.
Overview
12
12
years of professional experience
Work History
Receptionist
Ngati Awa Social and Health Services
Whakatane
02.2024 - 09.2025
- Enhanced customer service experiences by addressing inquiries promptly and professionally.
- Assisted in training new reception staff on office protocols and software
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported educational staff with lesson preparations.
- Answered phone promptly and directed incoming calls to correct offices.
Administrator
Harvey Norman
Whakatane, BOP
01.2021 - 07.2022
- Managed daily administrative operations to ensure seamless office functionality.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Managed financial transactions efficiently.
- Processed payments to suppliers.
- Managed and processed insurance claims efficiently.
Barista
Columbus Coffee
Whakatane, BOP
01.2019 - 01.2020
- Delivered high-quality coffee beverages by adhering to standardized recipes and preparation techniques.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Trained new baristas on beverage preparation, customer service, and operational procedures to enhance team efficiency.
- Managed inventory levels, restocking supplies to prevent shortages during peak hours while minimizing waste.
Senior Retail Assistant
Him.her
Whakatane, BOP
01.2018 - 12.2018
- Led training sessions to enhance team performance and operational efficiency
- Resolved customer inquiries effectively, enhancing overall shopping experience
- Maintained accuracy in data input.
Receptionist
Tuhoe Hauora
Taneatua, BOP
01.2017 - 01.2018
- Managed front desk operations, ensuring efficient visitor check-in and support.
- Coordinated appointment scheduling, optimizing staff availability and client needs.
- Maintained accurate records of patient interactions and communications.
Barista Manager
The Red Barn Cafe
Thornton, BOP
01.2014 - 01.2017
- Oversaw daily operations and staff scheduling to ensure efficient service delivery.
- Trained and mentored new baristas on coffee preparation techniques and customer service skills.
- Developed and implemented inventory management procedures to optimize stock levels.
- Established strong relationships with suppliers to ensure consistent quality of coffee beans and products.
- Served customers quickly and efficiently and created strategies to prevent.
Administration Trainee
Kawerau Construction Ltd
Kawerau, BOP
05.2013 - 01.2014
- Assisted in administrative tasks, enhancing office efficiency and workflow.
- Managed document preparation and filing systems for improved organization.
- Supported data entry processes, maintaining accuracy in records management.
- Managed payroll processing efficiently.
Education
No Degree - Cosmetology Level 3
Te Whare Wananga O Awanuiarangi
Whakatane, BOPNCEA Level 1 & 2 -
Edgecumbe College
Edgecumbe, BOPSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Payment processing
- Supply restocking
- Task prioritising
- Troubleshooting technology
- Planning
- Upselling
- Customer returns
- Routine and structure
- Appointment scheduling
- File management
Timeline
Receptionist
Ngati Awa Social and Health Services
02.2024 - 09.2025
Administrator
Harvey Norman
01.2021 - 07.2022
Barista
Columbus Coffee
01.2019 - 01.2020
Senior Retail Assistant
Him.her
01.2018 - 12.2018
Receptionist
Tuhoe Hauora
01.2017 - 01.2018
Barista Manager
The Red Barn Cafe
01.2014 - 01.2017
Administration Trainee
Kawerau Construction Ltd
05.2013 - 01.2014
No Degree - Cosmetology Level 3
Te Whare Wananga O Awanuiarangi
NCEA Level 1 & 2 -
Edgecumbe College