Kiara Rugan

• Onboarding new to bank customers arriving in New Zealand on a Visa such as Working Holiday, Student, Work and Visitor Visas.
• Creating Profiles, opening accounts and scheduling appointments with customers via email.
• Carrying out Customer Due Diligence during appointments in order to verify customers identity and purpose of banking with ANZ.
• Activating customers accounts, issuing new cards to them and helping customers navigate through their banking easily and securely.
• Uploading all relevant documents to the customers profiles to prove that they have met all the requirements.

• Managing reports and payroll maintenance.
• Organising employee schedules.
• Review and filter applications for potential new hires and participate in recruitment and dismissal processes.
• Fill in for Store Manager (SM) in times of absence
• Make executive decisions and provide accountability.
• Coach and support new and existing Sales Associates.
• Taking disciplinary action when necessary.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Providing leadership and direction to all employees.
• Ensure compliance to organisational standards, including safety standards and client or customer communications.
• Address employee and customer concerns.
• Coordinate daily customer service operations (e.g
• Sales processes, orders and payments).
• Maintaining merchandise and a visual plan.

I was employed by Farmers for two years as a Sales and Services Assistant. I had a change in position to the beauty department to join the Kiehl's Prestige counter. From the beginning of 2022 I've been assigned with the responsibility of acting as a store authorizer, which entitles me to manage complaints from customers and approve transactions that don't comply with our company's policies.

• Conducting skin consultations to determine skin type and condition to recommend a treatment plan to customers.
• Demonstrating and explaining to customers the different type of products we sell and the benefits and features of them.
• Filling in new products that arrive in store and merchandising them in appropriate locations.
• Creating orders for customers to be transferred to different branches.
• Processing on the POS and getting feedback about our services and products sold on the day.
• Closing the till at the end of the day, counting the sales we have done and seeing if our store has met KPI.
• Dusting and cleaning the Kiehl's counter to maintain a hygienic and appealing environment for our customers.
• Creating sales report to show month to month performances.

• Adjusting stock levels and doing routine stock takes to maintain the correct level of stock is accurate in branch.
• Merchandising the store and making displays as new products arrive.
• Processing returns to supplier stock and in slipping new stock as it arrives.
• Processing sales at the counter and helping with customer inquiries.
• Helping customers with general queries and helping them choose the best product for their needs.
• Adjusting prices and filling in relevant paperwork of products that are faulty, damaged or stolen.

• Take and fill orders for customers food and drinks.
• Maintain high standards of customer service during high volume, fast-paced operations.
• Mastered point of service (POS) computer system for automated order taking.
• Handled currency and credit transactions quickly and accurately.
• Communicating clearly and positively with co-workers and management.
• Followed procedures for safe food preparation, assembly, and presentation.
• Resolved complaints promptly and professionally.
• Took the initiative to find extra tasks when scheduled duties were completed.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Assisted management with inventory control and stock ordering.
• Cleaning the customer area properly after the customer departs, maintaining cleanliness in the eating area.

• Making bookings for customers
• Designating tables
• Welcoming guest
• Ordering and delivering food and beverages
• Supervising financial transactions
• Train new staff
• Inspect table settings
• Monitor customer service
• Check dining room cleanliness
• Identify customer's needs
• Maintain relationships with customers
• Ensure tableware is ready for use
• Handle customer complaints
• Manage stock rotation

This job was an on-call job for different events around Auckland

Part of the catering crew at the Sky City for the G.J Gardner company's financial year-end and awards evening

This role included:

• Setting up tables and chairs
• Laying tables
• Designating seats
• Serving drinks
• Taking orders
• Serving food
• Attending to individual

Cashier at the Eden Park stadium for an event

This role included:

• Operating a point of sales (POS) system
• Communicating with customers
• Checking ID for sales of alcohol
• Handling money