Kiera Wahanui
Welligton,Petone
Summary
Dynamic professional with a proven track record in enhancing client employment outcomes at the Ministry of Social Development. Expert in communication and computer literacy, adept at solving complex problems and improving service delivery. Demonstrated ability to exceed targets through innovative strategies and a collaborative approach, significantly boosting client satisfaction and engagement.
Overview
8
8
years of professional experience
Work History
Employment Support Representative
Ministry of Social Development
Lower Hutt, Wellington
06.2022 - Current
- This is a full-time role, and it involves assisting clients into employment
- Entering, updating, utilizing, and analysing information within MSD client and employment systems
- Matching clients to job roles based on their skills, attributes and work experience
- Ensuring clients job search profiles are up to date and have a current CV
- Referring/promoting clients to our employment teams for job opportunities they meet the requirements for
- Engaging with clients by conducting multiple job searches and providing advice on CV and interview preparation
- Referring clients for licenses and programs to enhance their ability to secure employment
- Proficient knowledge of business recourses and services nationwide
Customer Service Representative
Ministry of Social Development
Lower Hutt, Wellington
02.2020 - 06.2022
- This was a full-time role what involved inbound and outbound calling to clients in hardship and determining if there was an immediate and essential need
- Assess client’s entitlements and payment rates
- Ensuring clients are receiving their full and correct entitlements
- Assessing information provided by clients to determine an appropriate action and making referrals as necessary for support and assistance
- Managing challenging calls, providing options, and coming to a resolution
- Ensuring clients feel comfortable and have a positive interaction
- Creating financial applications for immediate and essential needs and processing payments
- Navigating through complex legislation and multiple computer applications
Job Support
Hudson Recruitment
Wellington CBD, New Zealand
07.2019 - 08.2019
- Providing customer service to a diverse range of people
- Interviewing candidates and ensuring they meet all pre-requisites for job roles
- Answering phone and email enquiries
- General recruitment duties including candidate search via Seek
Corporate Receptionist
VODAFONE
Wellington CBD, New Zealand
10.2017 - 07.2018
- Frontline Receptionist welcoming clients and colleagues
- Answering enquires both face-to-face, via email and over the phone
- Processing incoming mail and administration duties
- The booking and maintenance of conference and meeting rooms
Customer Service Representative/Voter Assistant
Electoral Commission
Wellington CBD, New Zealand
08.2017 - 10.2017
- Greeting and assisting voters over the phone
- Enrolling voters
- Processing votes and entering ballots
- Assisting with voter queries
Personal Assistant
Professional Real Estate
Lower Hutt, Wellington
04.2017 - 06.2017
- Greeting clients, answering phone calls and making follow up calls
- Assisting in the advertisement of online residential listings
- Monitoring emails, arranging meetings, conference calls, hui and conferences
- Preparing real estate forms, documents and open home booklets
Corporate Receptionist
WELLINGTON INSTITUTE OF TECHNOLOGY
Wellington CBD, New Zealand
11.2016 - 04.2017
- Greeting colleagues/students and providing campus directions when needed
- Providing information pamphlets and course related documents to students or walk ins
- Processing and scanning student documents to their file
- Taking photo's for student ID's and printing their cards
- Processing incoming mail to the appropriate department
Education
Contact Centre training - call waiting times, call volumes, identifying customer queries, computer navigation, customer service, protocols and administration
CAPITAL TRAINING
11.2019
NZ Bachelors of Applied Management - Unfinished due to returning to work
WELTEC
01.2019
NZ Diploma in Tourism and Travel - Level 5
WELTEC
01.2016
Certificate in Tourism - Level 4
WELTEC
01.2015
NZ Certificate in Accommodation Services - Level 3
WELTEC
01.2015
London City & Guilds Barista Certificate -
WELTEC
01.2015
National Certificate in Hospitality -
WELTEC
01.2014
Secondary Education - NCEA Level 1 & 2
SACRED HEART College
12.2013
Skills
Communication:
I am able to communicate and adapt to different audiences, even in times of language barriers, impairments, or disabilities
Computer Literacy (Microsoft office, Teams and Social Media):
I have the ability to learn multiple in-house computer software and systems quickly and efficiently
Problem-solving and conflict resolution:
I am adept at working under pressure while keeping a calm and collected manner to respond and make decisions to find a solution
Time Management:
I have the ability to manage multiple tasks and meet deadlines by prioritizing my workload and utilizing strategies This allowed for the completion of course assignments and work duties days before they were due
Adaptive team player:
I am able to work well within a team situation and make positive contributions to activities and discussions
Attributes
Adaptable:
I have a natural ability to adapt which relieves pressure during stressful situations and calms co-workers, clients and friends.
Analytical:
I have the ability to think about all factors that might affect a situation through reasons and causes
Empathetic:
I can view things from other's perspectives to know how they feel or would feel.
Emotional Intelligence:
I have the ability to manage my own emotions and understand the emotions of people around me.
Punctual:
I adhere to my attendance and would minimize unexpected leave.
Reliable:
Others often depend on me for advice or support as I am trusting, honest and straight to the point.
References
References available upon request.
Timeline
Employment Support Representative
Ministry of Social Development
06.2022 - Current
Customer Service Representative
Ministry of Social Development
02.2020 - 06.2022
Job Support
Hudson Recruitment
07.2019 - 08.2019
Corporate Receptionist
VODAFONE
10.2017 - 07.2018
Customer Service Representative/Voter Assistant
Electoral Commission
08.2017 - 10.2017
Personal Assistant
Professional Real Estate
04.2017 - 06.2017
Corporate Receptionist
WELLINGTON INSTITUTE OF TECHNOLOGY
11.2016 - 04.2017
Contact Centre training - call waiting times, call volumes, identifying customer queries, computer navigation, customer service, protocols and administration
CAPITAL TRAINING
NZ Bachelors of Applied Management - Unfinished due to returning to work
WELTEC
NZ Diploma in Tourism and Travel - Level 5
WELTEC
Certificate in Tourism - Level 4
WELTEC
NZ Certificate in Accommodation Services - Level 3
WELTEC
London City & Guilds Barista Certificate -
WELTEC
National Certificate in Hospitality -
WELTEC
Secondary Education - NCEA Level 1 & 2
SACRED HEART College
Similar Profiles
Amoya SimpsonAmoya Simpson
Intern at Ministry Of Social Development Social Welfare DepartmentIntern at Ministry Of Social Development Social Welfare Department
PARDEEP HEER-BRACHPARDEEP HEER-BRACH
PROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATIONPROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Munira KhanMunira Khan
Assistant at New Zealand Ministry Of Social DevelopmentAssistant at New Zealand Ministry Of Social Development