Kieran Lotz
Store Manager
Auckland
Summary
A passionate and driven Fashion Design graduate from Whitecliffe College, with hands-on experience in fashion styling, retail, and customer service. I have a strong foundation in design and a proven ability to adapt to fast-paced, client-focused environments. With a keen eye for detail, creativity, and a dedication to delivering high-quality work, I thrive in roles where I can combine my fashion expertise with my experience in retail and customer service. Eager to apply my skills and be a part of a dynamic fashion team.
Overview
5
5
years of professional experience
Work History
Store Manager
Mi Piaci
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe and organised environment for customers and employees.
- Addressed any customer complaints promptly and professionally, resolving issues to maintain good relationships with our clients.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service, POS and product knowledge.
- Created a positive & inclusive work environment by cultivating strong relationships between team members.
Stylist
Juliette Hogan
03.2024 - 07.2024
- Developed strong relationships with clients, leading to them having a positive experience and wanting to return in the future.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
Hospitality
Holey Moley
01.2023 - 01.2025
- Resolved conflicts involving guests or employees through assertive mediation.
- Provided exceptional hospitality, fostering positive relationships with both new and returning guests.
- Trained new team members, providing them with our quality standard in the hospitality industry.
- Cultivated a vibrant, welcoming atmosphere for a memorable experience.
- Proficient in Food knowledge and Bartending.
Waiter
Woodside Bar, Kitchen & Function
04.2022 - 12.2022
Hospitality
The Bavarian
04.2021 - 02.2022
Hospitality
Atrium Café
01.2020 - 01.2020
Education
Diploma - Fashion
Whitecliffe College
Auckland, NZ12.2023
Diploma - Makeup Artistry
The Institute of Makeup Artistry
12.2020
Skills
- Experience in sewing and garment construction, patternmaking, production and costing, and grading sizes (manually and digitally)
- Knowledge in Illustrator and PAD
- Drawing and sketching designs and concepts
- Multitasking and organization
- Customer service - building lasting relationships
- Store displays - Clean & detail oriented
- Team leadership - managing, hiring & training
- Time Management
- Friendly and positive
Timeline
Store Manager
Mi Piaci
09.2024 - Current
Stylist
Juliette Hogan
03.2024 - 07.2024
Hospitality
Holey Moley
01.2023 - 01.2025
Waiter
Woodside Bar, Kitchen & Function
04.2022 - 12.2022
Hospitality
The Bavarian
04.2021 - 02.2022
Hospitality
Atrium Café
01.2020 - 01.2020
Diploma - Fashion
Whitecliffe College
Diploma - Makeup Artistry
The Institute of Makeup Artistry
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