Kieran Strohfus

Client Relationship Management

• Maintain regular communication with clients to provide performance metrics, updates, and respond to inquiries.
• Understand clients’ business goals and develop strategies to achieve them using our services.
• Proactively manage client expectations and address concerns promptly.

Performance Monitoring and Reporting

• Track and report on the performance of clients’ websites and other digital assets.
• Prepare and present performance metrics and progress reports to clients on a regular basis.

Account Growth and Upselling

• Identify opportunities to upsell additional services and products to existing clients.
• Cross-sell services that complement clients’ existing solutions to enhance their overall experience and outcomes.
• Develop proposals for new services tailored to clients' needs.

Client Engagement and Support

• Schedule and conduct regular review meetings with clients to discuss performance, updates, and future plans.
• Act as a liaison between the client and technical personnel to facilitate discussions about performance and technical improvements.
• Ensure clients are aware of new features, updates, and best practices.

Collaboration with Internal Teams

• Work closely with the sales, technical, and support teams to ensure seamless service delivery and client satisfaction.
• Provide feedback to internal teams based on client interactions to help improve services and address any issues.

Documentation and Record-Keeping

• Maintain accurate records of client interactions, performance metrics, and account changes.
• Document client feedback and any service issues for internal review and action.

• Monitor and manage email communications on behalf of the sales team, ensuring timely and professional responses to client inquiries and effectively supporting the progression of sales opportunities.
• Attend and participate in sales meetings to capture key insights, track discussions, and document important action items, contributing to the refinement of sales strategies and ensuring alignment with team goals.
• Proactively reach out to industry partners to maintain and nurture existing business relationships while also identifying new opportunities for collaboration and growth.
• Utilize Salesforce CRM to effectively manage and track a pipeline of over 1,500 leads, ensuring accurate data entry, monitoring lead progression, and providing critical reports to support decision-making.
• Regularly update and maintain the sales opportunity pipeline in Salesforce, ensuring all stages of the sales process are accurately reflected and that the team has visibility into current opportunities and potential roadblocks.

• Provide exceptional customer service by processing deposits, verifying cash and endorsements, and cashing checks in a professional and efficient manner.
• Accept savings deposits and withdrawals, ensuring accurate processing and maintaining strong customer relations.
• Balance cash drawer daily, adhering to established policies and procedures to ensure accuracy and compliance with internal controls.
• Assist with vault and ATM balancing, maintaining cash levels and resolving discrepancies as needed to ensure smooth operation.
• Adhere to operational controls in accordance with legal, corporate, and regulatory standards, safeguarding both customer and bank assets.
• Promote and cross-sell bank products and services, offering recommendations to meet customers' financial needs and enhancing their banking experience.
• Assist bankers with administrative tasks, including filing, scanning, and managing high-importance documents to maintain organization and support business operations.
• Respond to high-priority emails, mail, and messages promptly, ensuring timely communication with customers and colleagues.
• Secure the branch prior to opening and follow closing procedures to ensure safety and proper handling of sensitive materials and cash.
• Log and file important documents efficiently and accurately, ensuring the organization of essential records and facilitating quick retrieval when needed.

• Provide comprehensive lawn care services, including mowing, trimming, edging, and fertilization for both commercial and residential properties.
• Installed and repaired irrigation and sprinkler systems, optimizing water distribution and ensuring healthy landscapes.
• Design and install a wide variety of landscape features, including custom flagstone and concrete patios, walkways, rock features, and turf to enhance the aesthetic appeal and functionality of outdoor spaces.
• Created and installed natural retaining walls with stone and other materials to address slope challenges and enhance landscaping aesthetics.
• Construct custom water features, such as ponds, fountains, and waterfalls, adding visual interest and tranquility to residential and commercial properties.
• Install and maintain custom planting boxes, creating tailored planting areas for flowers, shrubs, and vegetables, designed to meet client specifications.
• Install sod, mulch, and turf to transform and improve the health and appearance of lawns and garden beds.
• Collaborated on full yard renovations, coordinating design and installation of new landscapes tailored to client needs and preferences.
• Provide general labor support, including hauling materials, preparing job sites, and maintaining tools and equipment to ensure a safe and efficient work environment.

• Assist customers with order taking and food preparation, ensuring accuracy and timely delivery of orders while providing excellent customer service.
• Handle money and process payments, including cash, credit, and digital transactions, ensuring proper change and accurate financial records.
• Prepare and serve food and beverages, adhering to safety and sanitation standards while maintaining a clean and organized work environment.
• Provide exceptional table service, greeting customers, addressing their needs, and ensuring a positive dining experience from start to finish.
• Perform general cleaning tasks, such as washing dishes, sweeping, mopping, and maintaining cleanliness in the dining area, kitchen, and restrooms.
• Assist in managing and training other employees, providing guidance on tasks, customer service expectations, and operational procedures to maintain team efficiency and morale.
• Collaborate with team members to ensure smooth restaurant operations, including food prep, order fulfillment, and customer satisfaction.

• Provided excellent customer service in a fast-paced dining environment.
• Assisted with menu recommendations based on guest preferences and dietary needs.
• Collaborated with kitchen staff to ensure timely order delivery.
• Trained new servers on company policies and service standards.
• Resolved guest complaints promptly to maintain satisfaction levels.
• Followed proper sanitation standards when handling food and beverage items.