Kika Halaifonua
Auckland,AUK
Summary
I am a hard-working and passionate job seeker with strong skills dedicated to secure a Contact Centre position. I am a motivated employee that learns quickly in fast-paced, high-volume environments. I am a diligent team member and believe in helping peers if needed. I am organized and a reliable candidate successful at managing multiple priorities. I put in 100% in all tasks given performing to the best if my abilities. I am eager to enter a new work field to challenge myself and gain more experience.
Overview
6
6
years of professional experience
Work History
Assembler
Fisher & Paykel Healthcare
09.2020 - Current
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions for each project.
- Collaborated effectively with team members to meet production targets consistently.
Checkout Operator
Countdown
02.2018 - 11.2020
- Provided excellent service to customers, immediately addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Increase customer satisfaction by efficiently scanning items and accurately processing payments.
Education
Graduate Certificate - Contact Centre
CCNZ Online Virtual Contact Centre Course Training
Auckland, NZ10.2020
Graduate Certificate - Education And Social Work
Auckland University
Auckland, NZ11.2018
Skills
- Customer Service
- Excellent communication
- Problem solving
- Good time management
- Multitasking
- Team player
Languages
Tongan
Native or Bilingual
Timeline
Assembler
Fisher & Paykel Healthcare
09.2020 - Current
Checkout Operator
Countdown
02.2018 - 11.2020
Graduate Certificate - Contact Centre
CCNZ Online Virtual Contact Centre Course Training
Graduate Certificate - Education And Social Work
Auckland University
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