Kim Allan

• Coordinated communication between victims, law enforcement, and legal representatives to ensure clarity and understanding.
• Developed and implemented safety plans tailored to individual needs of victims in high-risk situations.
• Facilitated access to resources, including counselling services, legal aid, and community support programs.
• Advocated for victim rights within the criminal justice system to promote equitable treatment and support.
• Monitored case progress and maintained accurate documentation of interactions with clients for compliance purposes.
• Conducted thorough needs assessments for each client, allowing for personalized service and better overall outcomes.

My role with ISR family harm ensured those that experience family harm receive the support they need.
I provided support and case management to families and individuals, help them access a broad range of services including counselling, social work, support work, family/whanau-centred services and Maori, Pacific and Ethnic services.

• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong client relationships through compassionate care and friendly rapport building.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Continuously promoted best practices in health, safety and security to safeguard clients welfare.
• Listened to clients' current struggles to signpost relevant support.
• Conducted one-to-one and group support sessions, helping the client to achieve care plan objectives.
• Collaborated with external support providers to maintain good care continuity.
• Identified key client needs to develop targeted support programmes.
• Liaised with external and internal professionals to provide holistic support.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Maintain a safety first, client centred focus.
• Engaged in a way that elicits trust and embeds hope (without underestimating risk).
• Engaged in regular supervision and professional development opportunities.

• Assisted senior officers in managing daily operations at ports of entry while maintaining a strong focus on efficiency and compliance.
• Provided guidance to clients regarding customs procedures and requirements for compliance.
• Monitored changes in customs legislation to maintain up-to-date operational practices.