Summary
Overview
Work History
Education
Skills
Personal note
Work Availability
Quote
Timeline
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Kim Busch

Hampton Downs ,Te Kauwhata

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Big Chill Distribution
09.2008 - Current
  • Addressed delivery services and kpis offered catered solutions to retain accounts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed process to confirm accuracy.
  • Building and setting expectations within the team to provide optimal service

Account Manager

Fliway Transport
04.2006 - 08.2008
  • Met existing customers to review current services and expand sales opportunities
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Managed courier costs due to recovery
  • Managed stock from and into Distribution centre.

Customer Services Officer

Freighlines
04.2004 - 08.2006


  • Customer service
  • Manage costing per load
  • Data entry

Customer Services Assistant

A G Walters & Sons
09.2002 - 04.2004
  • Developed and updated databases to handle customer data.
  • Container dispatching
  • Rucs for fleet
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Accounts - Payroll debtors creditors

Customer Services

Bullet Freight Systems
10.1998 - 04.2002


  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted within dispatch, pickups and deliveries across customer base.
  • Administration consisted of claims data entry and invoicing

Education

Papakura High School
Papakura, AUK

Skills

  • Staff Management
  • Organizational Policies
  • Customer Relations
  • Superior Computer Skills
  • Staff Training
  • Quality Standards
  • Time Management
  • Continuous Improvements
  • Accounts
  • Claims
  • MYOB
  • People oriented
  • Excel word onenote
  • Freightplus
  • SAP
  • Carton cloud
  • Ecargo
  • MS Office Expertise
  • Customer Service
  • Personnel Training and Development
  • Manage Contracts
  • Sales Strategies

Personal note

I'm a bubbly person, always smiling you could say. Relatable hardworking New Zealander that prefers to be kept on my toes, I strive in fast paced conditions. I'm hard wired to only find solutions and to ensure it's the best possible outcome for the business.

I'm not afraid of hard work and will fully commit myself to do the job required.

Fast learner, visualize then do.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Manager

Big Chill Distribution
09.2008 - Current

Account Manager

Fliway Transport
04.2006 - 08.2008

Customer Services Officer

Freighlines
04.2004 - 08.2006

Customer Services Assistant

A G Walters & Sons
09.2002 - 04.2004

Customer Services

Bullet Freight Systems
10.1998 - 04.2002

Papakura High School
Kim Busch