Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Doble

Summary

Proven track record of enhancing document management systems at Health New Zealand - Te Whatu Ora, leading to significant error reduction and compliance with industry regulations. Skilled in caseload management and maintaining a fast-paced work environment, I excel in problem-solving and effective communication, ensuring streamlined operations and improved client satisfaction.

Overview

34
34
years of professional experience

Work History

Document Controller

Health New Zealand - Te Whatu Ora
06.2019 - Current


  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Streamlined the document review process by establishing clear communication channels with relevant team members.
  • Established and managed document distribution matrix and document control register.
  • Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
  • Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
  • Provided comprehensive training to new staff on company-specific document control procedures, contributing to a smoother onboarding experience.
  • Enforced use of standardised forms and templates to achieve uniformity of communications across departments and functions.
  • Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.


Administrative Assistant

Northland DHB
06.2017 - 06.2019
  • Responsible for processing Compliments into Datix
  • Providing holiday cover for Organisational Compliance & Feedback Manager which involved dealing with complaints, speaking to members of the public, logging the complaint in Datix. Processing HDC complaints, liaising with Advocacy Service
  • Coordinating Tracer Audits
  • Assisting with Certification Audits - arranging catering, booking meeting rooms etc
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Patient surveys - providing holiday cover to enable patient surveys to continue, interviewing patients throughout the hospital

Administrator

Northland DHB
09.2010 - 09.2017
  • Collecting, processing and auditing manual data. Responsible for data quality and continuous improvement of data collection systems
  • Liaising with managers, clinicians, costing and ACC analysts
  • Working under pressure and to tight month end deadlines
  • Proficient in the use of all hospital programmes


Lead Administrator

NHS UK
08.2008 - 04.2010
  • High level of administration - preparing minutes, formatting NHS reports, power point presentations and maintaining databases
  • Working to deadlines and under pressure. Prioritising tasks as required. As well as normal duties I was also responsible for managing the building which housed 50 staff. Having to multi task and work in a very busy and stressful environment
  • Dealing with a wide range of health professionals and members of the public as frontline support and respecting confidentiality as often dealing with highly sensitive information

Chartered Legal Executive Lawyer

Porter Dodson Solicitors
02.1990 - 08.2001
  • Built strong relationships with clients through exceptional communication skills and a commitment to understanding their unique needs.
  • Streamlined legal processes by implementing efficient document management and case tracking systems.
  • Mentored junior staff members by sharing knowledge of legal practices and providing constructive feedback to enhance their professional development.
  • Maintained a high level of professional ethics and integrity while handling sensitive client information, ensuring confidentiality and trustworthiness in all interactions.
  • Drafted clear and concise legal memoranda outlining research findings for presentation at team meetings or submission in court filings.
  • Conducted thorough legal research to support case preparation and ensure favourable outcomes for clients.
  • Collaborated with external counsel during complex litigation cases to develop cohesive strategies that maximized the chances of success for clients.
  • Enhanced client satisfaction by providing timely and accurate legal advice, addressing concerns, and resolving disputes.
  • Delivered persuasive oral arguments in court proceedings, leading to successful results for clients.
  • Reviewed contracts thoroughly to identify potential risks or liabilities before agreements were finalized.
  • Prepared comprehensive litigation documents, including pleadings, motions, briefs, and discovery requests for successful representation in court.
  • Secured favourable settlements through skilled negotiation tactics that focused on achieving mutually beneficial outcomes between parties involved in disputes.
  • Coordinated with expert witnesses during trial preparation, ensuring testimony supported the overall case strategy effectively.
  • Managed complex caseloads by prioritizing tasks and maintaining detailed records of case progress to ensure efficiency and organization.
  • Represented clients in court proceedings, hearings and arbitrations.

Education

Part 1 And Part 2 Law And Practice - Law

Institute of Legal Executives
Exeter, Devon UK
06.1994

High School Diploma -

Holyrood Comprehensive School
Chard UK
06.1988

Skills

  • Caseload Management
  • Maintaining a fast and active pace of work in the course of a normal day
  • Willing to work closely with others to achieve a common goal
  • Able to keep calm under pressure and handle difficult situations in the appropriate manner
  • Problem identification and resolution
  • High level of proficiency in all Microsoft applications and Sharepoint
  • Ability to establish rapport with a variety of clients
  • Good public speaking and communication skills
  • Extremely enthusiastic and able to motivate others in the working environment
  • Seeking quality assurance in all aspects of her role
  • Proven experience with Certification Process and audits
  • Over 14 years experience in the health sector

Timeline

Document Controller

Health New Zealand - Te Whatu Ora
06.2019 - Current

Administrative Assistant

Northland DHB
06.2017 - 06.2019

Administrator

Northland DHB
09.2010 - 09.2017

Lead Administrator

NHS UK
08.2008 - 04.2010

Chartered Legal Executive Lawyer

Porter Dodson Solicitors
02.1990 - 08.2001

Part 1 And Part 2 Law And Practice - Law

Institute of Legal Executives

High School Diploma -

Holyrood Comprehensive School

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Kim Doble