Kim Everson
Christchurch,CAN
Summary
Dynamic and motivated professional with a proven track record in office administration and team coordination, dedicated to achieving organisational goals through effective communication and strong organisational skills. Recognised for reliability, punctuality, and a commitment to delivering exceptional results while fostering a positive work environment that encourages collaboration and respect. Goal-oriented with a talent for thriving in team settings, leveraging a great sense of humor to build strong working relationships and implement efficient processes that enhance productivity. Passionate about providing outstanding service to both customers and colleagues, ensuring operational excellence at every level.
Overview
21
21
years of professional experience
Work History
National Administrator
CCS Disability Action
12.2021 - Current
- Answer calls in a timely and efficient and friendly manner
- Check the system for accurate information
- Deal with customers regarding any issues and complaints
- Update customer records
- Process Permit Applications received via post, email and phone
- Investigate and rectify any errors
- Scan and save all applications by month and year
- Make clear notes of any changes made
Distribution Co-ordinator
Stuff (Formally Fairfax Media)
06.2017 - 12.2021
- Answer calls in a timely and efficient and friendly manner
- Check the system for accurate information
- Work through escalations sent through by the Call Centre
- Make contact with the delivery contractors either by email or phone
- Deal with customers regarding any issues and complaints
- Update customer records
- Add Street Segments
- Update Rounds and Routes Lists
Customer Services Representative
Enable (Ryan Recruitment - Temp Position)
12.2016 - 06.2017
- Answer calls in a timely and efficient and friendly manner
- Check the system for accurate information
- Filling out Work Orders accurately
- Book Appointments for Scopes and Installations
- Deal with customers regarding any issues and complaints – escalating issues to the relevant people where required and following up
- Take precise and accurate notes
- Call the Contractors in regards to customer queries
Customer Logistics Specialist
KiwiRail
08.2010 - 09.2016
- Ensuring customer cargo is booked and delivered to its final destination in a timely and efficient manner within specification
- Ensure Train bookings are managed to ensure optimal utilization of services
- Assist in developing, implementing and managing a recovery rail plan for disruptions on the Rail Network
- Liaise with customers for all their freight requirements
- Deal with customers regarding any cargo handling issues and complaints – escalating issues to the relevant people where required and following up
- Comply with all HSE legislation, regulation, code of practice, safe operating procedure, and best practice relevant.
Generator Co-ordinator
KiwiRail (Toll TranzLink)
12.2006 - 08.2010
- Ensuring generators are placed around the country according to customer requirements
- Tracking generators daily to ensure ability to supply nation wide
- Co-ordinate the general maintenance and refueling of the generators
- Help with customers regarding any generator supply issues and complaints – escalating issues to the relevant people where required and following up
- Organizing for the technician to go to site when there has been a breakdown
- Comply with all HSE legislation, regulation, code of practice, safe operating procedure, and best practice relevant.
Reefer Co-ordinator
Toll TranzLink
05.2006 - 12.2006
- Ensuring customer cargo is booked and delivered to its final destination in a timely and efficient manner within specification
- Ensure train bookings are managed to ensure optimal utilization of services
- Liaise with customers for all their refrigerated freight requirements heading into the North Island
- Tracking and maintaining a fleet of domestic meat containers
- Deal with customers regarding any cargo handling issues and complaints, escalating issues to the relevant people where required and following up
- Fax and Email reports of Intersidal refrigerated containers for temperature checks and to ensure containers and generators are both operating
- Comply with all HSE Legislation, regulation, code of practice, safe operating procedure, and best practice relevant
Contact Specialist
Toll TranzLink (Auckland)
05.2005 - 03.2006
Skills
- Excellent Clerical and Administration Skills (15 years’ experience)
- Confident Communicator
- Ample Experience on the Phones
- Exceptional Customer Service
- Great Team Player
- Fast and Efficient Learner
- Computer System Knowledge and Skills
- Microsoft Office (Word, Excel, Power Point and Outlook)
- Operate a Highly Organised and Systematic Workplace
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
Timeline
National Administrator
CCS Disability Action
12.2021 - Current
Distribution Co-ordinator
Stuff (Formally Fairfax Media)
06.2017 - 12.2021
Customer Services Representative
Enable (Ryan Recruitment - Temp Position)
12.2016 - 06.2017
Customer Logistics Specialist
KiwiRail
08.2010 - 09.2016
Generator Co-ordinator
KiwiRail (Toll TranzLink)
12.2006 - 08.2010
Reefer Co-ordinator
Toll TranzLink
05.2006 - 12.2006
Contact Specialist
Toll TranzLink (Auckland)
05.2005 - 03.2006