- Yoga
- Mindfulness Practices
- Swimming
- I participate in low-impact exercises to strengthen core muscles
- Drawing and Painting
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
Kim Gorrie
Christchurch,CAN
Summary
Proven Clerical Administrator at Te Whata Ora - Health New Zealand, adept in enhancing workflow efficiency and customer satisfaction. Leveraged file management expertise and exceptional communication skills to streamline operations and foster team collaboration. Achieved significant improvements in productivity and service quality, demonstrating a commitment to excellence and a flexible, detail-oriented approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clerical Administrator
Te Whata Ora - Health New Zealand
09.2010 - Current
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Implemented new software systems that enhanced overall workflow efficiency across various departments within the company.
- Improved communication within the team by regularly updating shared calendars and scheduling meetings.
- Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
- Collaborated with colleagues on projects, contributing valuable input for improved outcomes.
- Enhanced customer satisfaction with prompt responses to inquiries and professional problem-solving skills.
- Increased productivity by prioritizing tasks and multitasking effectively in a fast-paced environment.
- Mentored new employees thereby reducing training time and fostering a cohesive work atmosphere.
- Provided superior administrative support to multiple departments within the organization for streamlined operations.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Sacred Heart Girls
Christchurch, NZSkills
- Customer satisfaction
- File and database management
- Administrative support
- Administrative tasks
- Confidentiality
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Problem-solving abilities
- Flexible and adaptable
- Attention to detail
Accomplishments
- Supervised a team of 10 staff members on a rotational shift. 24 hours available to our patients health and needs.
- Achieved patient satisfaction by completing their registration with accuracy and efficiency while providing confidentiality at all times.
- Achieved team work effectively by leading from the front and supporting their responsibilities and needs.
Certification
- Communication Skills Certification
- Customer Service Certification
- Current First Aid Certification for Adults, children and babies
- Certificate of Cultural Awareness
- Certificate in Microsoft Office competency
- Clerical Skills Certification
Interests
Timeline
Clerical Administrator
Te Whata Ora - Health New Zealand
09.2010 - Current
High School Diploma -
Sacred Heart Girls
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