Kim Steedman
Hawera
Summary
I am married for 26 years and have 2 daughters and 1 granddaughter.
I own my home since 2018 so still have a mortgage for the next 15 years.
I thoroughly enjoy new challenges within the work environment, I am a very quick learner and have a hands on approach opposed to theory approach.
I have been in customer service/administration for over 20 years and thoroughly enjoy that line of work.
I am a lover of animals, I have 2 dogs and 1 cat.
I enjoy horse riding and very passionate for fishing on and off shore. I love the outdoors and 1 day would like to own a lifestyle block by the ocean.
Overview
4
4
years of professional experience
Work History
Branch Office Administrator
L & C Drummond Ltd
05.2019 - 09.2023
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
Customer Service Manager
L & C Drummond Ltd
05.2019 - 09.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
Education
No Degree -
Freyberg High School
Palmerston North New ZealandSkills
- Office Management
- Administration and Management
- Recordkeeping and File Management
- General Management and Administration
- Documentation
Timeline
Branch Office Administrator
L & C Drummond Ltd
05.2019 - 09.2023
Customer Service Manager
L & C Drummond Ltd
05.2019 - 09.2023
No Degree -
Freyberg High School
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