Summary
Overview
Work History
Education
Skills
Timeline
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Kim Tozer

Summary


Diligent receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

BURNSIDE MEDICAL CENTRE
02.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Veterinary Receptionist

OURVETS HALSWELL
03.2019 - 10.2023
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.

Veterinary Nurse

MCMASTER AND HEAP VET PRACTICE
01.2010 - 10.2018
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
  • Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
  • Maintained accurate medical records for efficient patient care and treatment followup.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.

Education

CERTIFICATE OF VET NURSING -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
11-2010

Skills

  • Front office administration
  • Professional telephone communication
  • Efficient appointment management
  • Experienced in medical terminology usage

Timeline

Medical Receptionist

BURNSIDE MEDICAL CENTRE
02.2023 - Current

Veterinary Receptionist

OURVETS HALSWELL
03.2019 - 10.2023

Veterinary Nurse

MCMASTER AND HEAP VET PRACTICE
01.2010 - 10.2018

CERTIFICATE OF VET NURSING -

Ara Institute of Canterbury

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Kim Tozer