Kim Tran
Flat Bush
Summary
I present myself as a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I have a proven track record in facilitating team success and driving results. I am skilled in client relations, data management, and administrative tasks, ensuring smooth operational workflows. Reliable and adaptable, consistently meeting changing business needs while maintaining high standards of performance.
Overview
16
16
years of professional experience
Work History
Corporate Sales Support Assistant
2Degrees Mobile Ltd
05.2013 - 06.2024
- Providing assistance and support to the Corporate sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases.
- Ensuring smooth sales operations and customer satisfaction.
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Business Sales Support Administrator
2Degrees Mobile Ltd
05.2011 - 05.2013
- Submitting Post Pay applications through Dealer Portal when necessary for Sales Rep
- Assisting Dealers with failures within Dealer Portal, E pay Top Ups, Post Pay applications and Business applications/activations
- Assisting Business customers with general/billing enquiries and activation failures
- Actioning resigns on customer’s single connect plan to 12 or 24 months term
- Troubleshoot through miscellaneous faults with customers and if needed raise an escalation ticket to Support Team, SME or Team Manager
- Outbound calls to Dealers/Business customers to follow up on certain issues when needed
- Assisting customers with manual data set ups for Internet and MMS
Inbound Call Centre Agent – Dealer Support Agent
2Degrees Mobile Ltd
02.2011 - 05.2011
- Submitting Post Pay applications through Dealer Portal when necessary for Sales Rep
- Assisting Dealers with failures within Dealer Portal, E pay Top Ups, Post Pay applications and Business applications/activations
- Assisting Business customers with general/billing enquiries and activation failures
- Actioning resigns on customer’s single connect plan to 12 or 24 months term
- Troubleshoot through miscellaneous faults with customers and if needed raise an escalation ticket to Support Team, SME or Team Manager
- Outbound calls to Dealers/Business customers to follow up on certain issues when needed
- Assisting customers with manual data set ups for Internet and MMS
Communications Specialist
Dicksmith Electronics
07.2008 - 05.2010
- Customer service
- Cash handling
- Opening and the Closing the store
- Day end on POS, cashing up the tills
- Setting up Broadband connections and contracts
- Setting up Finance approvals, sales and contracts
- Merchandising Telecom and Vodafone stands
- Promotion set ups, daily price changes, merchandising changes etc
- Training Staff members on new procedures e.g
- Warranty Returns, OBF/ELF
- Completed Retail Grade 1 & 2
Education
Manukau Institute Of Technology
01.2010
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Aorere College
01.2008
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Kedgley Intermediate School
01.2004
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Bailey Road School
01.2002
Skills
- Strong organization
- Microsoft office
- Salesforce proficiency
- Social media
- CRM software
- Report generation
- Sales presentations
- Excellent communication
- Customer engagement
- Sales training
- Networking skills
- Sales process
- Effective communication
- Teamwork and collaboration
- Sales strategy development
Timeline
Corporate Sales Support Assistant
2Degrees Mobile Ltd
05.2013 - 06.2024
Business Sales Support Administrator
2Degrees Mobile Ltd
05.2011 - 05.2013
Inbound Call Centre Agent – Dealer Support Agent
2Degrees Mobile Ltd
02.2011 - 05.2011
Communications Specialist
Dicksmith Electronics
07.2008 - 05.2010
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Aorere College
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Kedgley Intermediate School
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Bailey Road School
Manukau Institute Of Technology
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