Veerta Sharma
Grafton,AUK
Summary
Dedicated and Motivated individual with extensive experience in Client relationship management, account Management and customer service. I am skilled in building and nurturing customer relationships. I excel in understanding and addressing clients needs and providing tailored solutions. With strong problem solving skills, regular communication and a track record of contributing to revenue growth through up-selling and cross-selling I am highly adaptable, organised and collaborative. I thrive to adapt the best customer centric approach combining empathy and analytical thinking to ensure both client and business satisfaction. Keen to find a challenging position within an ambitious employer enabling to continue developing work experience, skills and abilities and prove to be an asset to the company.
Overview
5
5
years of professional experience
Work History
Client Relationship Manager
Quinovic
06.2023 - 09.2023
- Assessed client needs by prioritising regular communication to understand their investment goals and provide tailored solution.
- Managed team of four property managers and oversaw inspection and letting reports.
- Managed portfolio of 200 properties and ensured seamless running of business.
- Fostered customer trust by addressing their needs and concerns depending on market fluctuations.
- Conducting client visits and organised meetings to establish long-term business growth.
- Retained updated knowledge of market trends and related offerings to satisfy client's investment needs.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained transparency and regular follow up's regarding lease extensions and rent reviews.
- Aligned company goals with client solutions to foster both internal and external relationship.
Assistant Account Manager
Aspect Blinds And Shutters
12.2020 - 06.2023
- Build and maintain strong relationship with existing B2B customers by identifying their needs and goals.
- Identified up-selling, cross-selling and business expanding opportunities.
- Managed a portfolio of upto 95 customers and looked after their daily customised requirements.
- Conducting regular meet-ups with the clients and keeping them well informed about product's new features and communicating benefits of it.
- Provided technical support to the customers by communicating the unforeseen issues.
- Identifying the market needs and trends to provide cost effective solutions for the business.
- Quoted prices, and helped in invoicing the orders.
- Fielded customer complaints and facilitated negotiations, resolving issues.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Maintain high standards of customer service by answering pricing and any product related queries.
- Trained new personnel regarding company operations, policies and services. Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provide back up support for customer service team.
Collection Officer
Illion (Milton Graham)
10.2019 - 11.2020
- Outbound and Inbound calls (managing 120+ calls every day) dealing with customers and business.
- Skip Tracing (Multitasking with 10+ Applications and investigating debtors' information).
- Meeting all the KPI's (Collections, conversion rate, Call volume, Kept rate and direct debits).
- Handling disputes and resolving customers queries on daily basis.
- Maintaining privacy policies of company and customers.
Customer Service Specialist Head Cashier
Mobil
08.2018 - 10.2019
- Learned duties for various positions and provided backup at key times.
- Met customer service goals and exceeded customer expectations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Listening to customer's complaints and queries empathetically and solving them proactively.
- Implemented solutions for service issues and recorded customer interactions.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Helped improve processes and products by relaying customer feedback.
Education
Post Graduation in Applied Business Management - Accounting And Business Management
Otago Polytechnic
Auckland, AUK08.2019
Skills
- Technical Skills (Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Expertise in SAP and Asana
- Personal Skill (Team player Ability to work under pressure in collaboration with team)
- Excellent communication skills: Building and maintaining client and company relationships
- Analytical problem solver
- Coaching and mentoring
Accomplishments
- Supervised team of 6 staff members being the 2-IC of Customer Operations Team Leader.
- Achieved top performer by introducing Asana Software for production tracking tasks.
Timeline
Client Relationship Manager
Quinovic
06.2023 - 09.2023
Assistant Account Manager
Aspect Blinds And Shutters
12.2020 - 06.2023
Collection Officer
Illion (Milton Graham)
10.2019 - 11.2020
Customer Service Specialist Head Cashier
Mobil
08.2018 - 10.2019
Post Graduation in Applied Business Management - Accounting And Business Management
Otago Polytechnic
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