Kim Witbrock
CHRISTCHURCH,CAN
Summary
Experienced Residential Facility Manager with expertise in staff development, crisis response, and team leadership. Fostered safe environments and promoted rehabilitation through coordinated activities and effective communication. Emphasized adaptability and strong work ethic while mastering new skills independently.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Residential Manager
Department of Corrections
Christchurch, Chch
01.2025 - Current
- Managed daily operations of residential facilities for incarcerated individuals.
- Supervised staff to ensure compliance with safety and security protocols.
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Coordinated resident activities to foster rehabilitation and community engagement.
- Facilitated communication between residents, staff, and external agencies effectively.
- Trained new staff members on procedures and best practices for resident management.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
Learning and Development Leader
Department of Corrections
Christchurch, Chch
01.2023 - 12.2025
- Facilitated workshops on communication and conflict resolution techniques.
- Facilitated workshops and seminars on topics such as leadership development, customer service, communication, and problem-solving.
- Collaborated with department leaders to identify training needs and priorities.
- Designed training programs for staff development in correctional facilities.
- Coordinated onboarding processes for new staff members in the department.
- Implemented strategies to foster a culture of continuous learning among staff.
- Evaluated training effectiveness through participant feedback and assessments.
- Conducted regular assessments of employee performance to identify areas of improvement and develop targeted training initiatives.
- Managed budgets related to training programs while staying within allocated cost targets.
Principal corrections officer
Department of Corrections
Christchurch, Chch
02.2021 - 12.2023
- Supervised inmate activities to maintain safety and security within the facility.
- Responded promptly to emergencies, utilizing crisis intervention techniques effectively.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Conducted regular inspections of living areas to ensure compliance with regulations.
- Enforced facility rules and policies consistently among the inmate population.
- Prepared detailed reports on incidents and inmate behavior for review by management.
- Collaborated with medical staff to address inmate health concerns and needs.
- Trained new officers on safety protocols and operational procedures effectively.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Education
Level Four - He Tikanga Whakaro
Te Wananga Aotearoa
Christchurch , Chch 03.2026 - 08.2026
Level 3 - He Papa Tikanga
Te Wananga Aotearoa
Christchurch , Chch 01.2025 - 08.2025
Level 5 - Offender Management Level 5
NZCom
01.2023 - 10.2023
New People Leader - New People Leader
LDC
Christchurch , Chch 01.2022 - 12.2022
Trade Certificate - Ladies Hairdressing
Christmas Open Polytechnic
Christchurch , ChchSkills
- Compliance oversight
- Financial oversight
- Financial planning
- Emergency response
- Facility operations
- Staff management
- Team leadership
- Employee development
- Performance evaluation
- Conflict resolution
- Clear communication
- First aid and CPR
- Strategic planning
Timeline
Level Four - He Tikanga Whakaro
Te Wananga Aotearoa
03.2026 - 08.2026
Residential Manager
Department of Corrections
01.2025 - Current
Level 3 - He Papa Tikanga
Te Wananga Aotearoa
01.2025 - 08.2025
Learning and Development Leader
Department of Corrections
01.2023 - 12.2025
Level 5 - Offender Management Level 5
NZCom
01.2023 - 10.2023
New People Leader - New People Leader
LDC
01.2022 - 12.2022
Principal corrections officer
Department of Corrections
02.2021 - 12.2023
Trade Certificate - Ladies Hairdressing
Christmas Open Polytechnic