Kimberlee Duncan
Dunedin,OTA
Summary
Motivated professional with a strong commitment to integrity, empathy, and building positive relationships. Skilled in customer service, administration, data entry, and accounts management, with a proven ability to adapt across various industries. Enthusiastic about contributing to meaningful roles and upholding high standards in challenging environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Credit Control - Processing
NZI/IAG Insurance
07.2020 - 08.2025
- Processing of policies, new business, renewals, endorsements, reinstatements, lapses and cancellations
- Manage the processing and reconciliation of all inwards payments for specific brokers
- Credit Control management and debt recovery of outstanding premiums
- Authorization of refunds
- Authorization of commission payments
- Communicating with Brokers via phone/email
Recovery Administrator
ACC – Dunedin
06.2019 - 06.2020
- Arranged referrals, set up supports and communicated with the providers on behalf of the Recovery Team
- Actioned requests for accommodation and transport
- Arranged support services, mobility aids and equipment
- Liaised with providers to arrange important client assessments
- Sourced and responded to medical notes from healthcare practitioners and any official information requests
Telephone Account Manager
Profit Sense, New Zealand
04.2018 - 06.2019
- Conducted outbound calls to Auckland-based businesses to schedule appointments and generate leads
- Update CRM system with customer information
- Provided excellent customer service and resolved complaints
- Achieved weekly targets through strategic planning and effective communication
Accounts Admin Clerk
Duncan Plumbing & Drainage, New Zealand
04.2016 - 11.2018
- Managed invoicing, accounts receivable/payable, and debt collection
- Performed bank reconciliations and payroll for staff and contractors
- Prepared monthly PAYE reports for IRD
- Provided accurate quotes and pricing for clients
- Assisted the Directors of the business booking accommodation/travel
- Full office management
Customer Service/Online Chat Agent
Spark Limited, New Zealand
06.2016 - 08.2017
- Assisted customers with technical issues and account inquiries via online chat
- Processed billing adjustments and service changes across multiple systems
- Maintained high levels of customer satisfaction while meeting KPIs
Marketing Consultant
A’Courts, New Zealand
07.2015 - 03.2016
- Conducted outbound B2B calls for online advertising subscriptions
- Updated customer information and maintained accurate records
Distribution Warehouse Administrator
Linfox, New Zealand
01.2014 - 05.2014
- Coordinated truck driver deliveries and inventory management
- Performed cycle counts and oversaw vessel loadouts for exports
- Maintained site safety standards and scheduled export containers
Data Entry/Scanning Operator
Toll Ipec, Perth, WA
08.2011 - 12.2013
- Entered and coded consignment notes
- Scanned and verified documents for accuracy
Temp Roles
Various Companies, Perth, WA
09.2009 - 08.2011
- Performed data entry, customer service, transcription, administration, accounts, and processed work across diverse industries, manifesting
- Allocated payments to accounts and conducted debt collection
- Managed customer contracts and relief reception duties
Education
Certificate - Dog Psychology, Behavior & Training
The Career Academy
Online09-2025
Skills
- Integrity and ethical decision-making
- Empathy and interpersonal communication
- Systems experience: Guidewire, Pulse, XERO, MYOB, IMS, IWS, CRM, SAP, JDE, Lotus Notes, Pastel, PeopleSoft, Oracle, Microsoft Office Suite (Word, Excel, Outlook)
- Cold calling and lead generation – Call Centre inbound & outbound
- Data entry and database management
- Accounts receivable/payable and payroll management
- Problem-solving and conflict resolution
- Scheduling and organizational skills
- Office management
- Debt recovery
- Cash flow management
- Payment processing
- Processing payments
Certification
Full driver's license & own vehicle
Timeline
Credit Control - Processing
NZI/IAG Insurance
07.2020 - 08.2025
Recovery Administrator
ACC – Dunedin
06.2019 - 06.2020
Telephone Account Manager
Profit Sense, New Zealand
04.2018 - 06.2019
Customer Service/Online Chat Agent
Spark Limited, New Zealand
06.2016 - 08.2017
Accounts Admin Clerk
Duncan Plumbing & Drainage, New Zealand
04.2016 - 11.2018
Marketing Consultant
A’Courts, New Zealand
07.2015 - 03.2016
Distribution Warehouse Administrator
Linfox, New Zealand
01.2014 - 05.2014
Data Entry/Scanning Operator
Toll Ipec, Perth, WA
08.2011 - 12.2013
Temp Roles
Various Companies, Perth, WA
09.2009 - 08.2011
Certificate - Dog Psychology, Behavior & Training
The Career Academy
Hobbies and Interests
Keeping fit through gym, hiking, walking/agility with my dog and outdoor activities, Motorbike riding, motocross and motorsports, Roller skating, ice skating, skiing and mountain biking, Gold prospecting
Similar Profiles
Srividya ArudhraSrividya Arudhra
Motor Claims Consultant at IAG InsuranceMotor Claims Consultant at IAG Insurance
Jagadeesh SirigiriJagadeesh Sirigiri
Specialist- Cloud Security, Vulnerability Tools & Assessment at IAG - Insurance Australia GroupSpecialist- Cloud Security, Vulnerability Tools & Assessment at IAG - Insurance Australia Group
Dannilee SchulzDannilee Schulz
Property Claims Specialist at Insurance Australia Group (IAG)Property Claims Specialist at Insurance Australia Group (IAG)
Dianne EckholdDianne Eckhold
Machine Operator at Kraft HeinzMachine Operator at Kraft Heinz
Warrick McEwanWarrick McEwan
HIRE AND TRANSPORT COORDINATOR at Trico EquipmentHIRE AND TRANSPORT COORDINATOR at Trico Equipment