Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kimberley Cullen

Kimberley Cullen

Swanson,AUK

Summary

Dynamic operations manager with a proven track record at WaterstopNZ Ltd and AA Auckland Carriers Ltd, excelling in strategic planning and client relationship management. Successfully implemented process improvements that enhanced productivity and reduced operational costs. Skilled in hiring and mentoring staff, fostering a culture of accountability and high-quality service delivery.

Skilled in strategic planning, and resource optimisation. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

20
20
years of professional experience

Work History

Owner/Operator

WaterstopNZ
02.2022 - Current


  • Managed day-to-day business operations.
  • Managed Staff and Clients
  • Worked within a team to complete Waterproofing and Epoxy Flooring Jobs
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing.

Project Manager

DLDiggers
08.2021 - 01.2022
  • Coordinated project timelines and schedules to ensure on-time delivery of services.
  • Facilitated communication between team members and Managers
  • Managed project documentation, ensuring accuracy and accessibility for all team members.
  • Developed project plans outlining objectives, deliverables, and resource allocation.
  • Monitored project progress, identifying potential risks.
  • Streamlined processes to improve efficiency in project execution and resource management.
  • Assisted in budget preparation, tracking expenses against projected costs throughout projects.
  • Met project deadlines without sacrificing work quality or workplace safety.

Operations Manager

AA Auckland Carriers Ltd
01.2005 - 02.2021
  • Managed daily operations, ensuring efficiency and adherence to safety protocols.
  • Supervised team performance, providing training and support to enhance skills.
  • Implemented process improvements, reducing operational delays and enhancing productivity.
  • Monitored inventory levels, facilitating accurate stock management and replenishment strategies.
  • Developed strong client relationships to ensure high customer satisfaction and repeat business.
  • Led regular team meetings to align goals, address challenges, and promote collaboration.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Mentored staff on best practices, fostering a culture of continuous improvement.
  • Coordinated inventory management systems to optimize stock levels and minimize waste.
  • Managed vendor relationships, negotiating contracts to achieve cost savings and service quality.
  • Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Whangarei Girls High School

Takapuna Grammer School

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Personnel management
  • Inventory management
  • Strategic planning
  • Relationship management
  • Business operations management
  • Client relationship management
  • Recruiting and hiring
  • Risk management
  • Customer service
  • Vehicle inspections
  • Safe driving practices
  • Accurate record keeping

Hobbies


I am a founding member of a Charity Organisation CSNZ. Created with the intention of providing transparency, fairness and equality thru all Cuesports within New Zealand. To showcase New Zealanders, to represent the minorities, to be inclusive and diverse.


I am a NZ Rep Players for multiple Cuesports including Snooker, 8 Ball, 9 Ball and 10 Ball.

Timeline

Owner/Operator

WaterstopNZ
02.2022 - Current

Project Manager

DLDiggers
08.2021 - 01.2022

Operations Manager

AA Auckland Carriers Ltd
01.2005 - 02.2021

Whangarei Girls High School

Takapuna Grammer School

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Kimberley Cullen