Kimberley Robertson
Te Kauwhata,WKO
Summary
Retail Manager with 10 years of experience in my current company I am a Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
I have worked in retail management for a total of 12 to 13 years
I am a adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused, visionary-thinking and very hands on in my role's.
I am not an office type country manager I am a hands on the floor working along side my managers and sales assistants, I like to get in and be hands on with my teams to make the best improvements. I lead by example and help grow my teams to be the best they can be.
Overview
9
9
years of professional experience
Work History
Country Manager
Fast Future Brands
01.2022 - Current
- Recruited, trained and coached 15 to 20 store to support company growth.
- Recruited, trained and coached 5 to 15 member team's per store to support store managers and store growth.
- Devised promotional and advertising plans to enhance product positioning and global brand marketing development.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Recommended new product lines by surveying consumer needs and trends and tracking competitors.
- Verified appropriately priced products and services to secure competitive advantage.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Area Manager
Fast Future Brands
11.2017 - 01.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 4 to 15 location managers and managed 4 to 15 store manager's to maintaining contractual, compliance and reporting requirements for all areas and assets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Drove revenues and team morale by developing and deploying sales contests.
- Increased sales from by rolling out new programs and procedures across regional stores.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Supervised 4 to 15 locations to enforce high-quality standards of operation.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
Store Manager
Fast Future Brands
02.2016 - 11.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Manager
Fast Future Brands
04.2014 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Skills
- Team Leadership
- Managing Employee Relations
- Business Planning
- Improve sales
- Complex Problem-Solving
- Maintenance and Repair request
- Cultural Awareness
- Excellent Communication
- Flexible and Adaptable
- Teamwork and Collaboration
- Training and Development
- Attention to Detail
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Dependable and Responsible
Timeline
Country Manager
Fast Future Brands
01.2022 - Current
Area Manager
Fast Future Brands
11.2017 - 01.2022
Store Manager
Fast Future Brands
02.2016 - 11.2017
Assistant Manager
Fast Future Brands
04.2014 - 02.2016
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