Kimberley Smits
Queenstown,Otago
Summary
Motivated customer service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining and building customer relationships and understanding customer needs.
Eager to explore new opportunities and transition into a more challenging role with room to grow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista
Life's A Grind
03.2021 - Current
- Promoting a welcoming atmosphere by greeting customers/regulars
- Happily interacting with customers during hectic periods
- Make and serve beverages with focus on speed, quality and consistency
- Control line and crowd with quick, efficient service
- Maintain stock and a clean and organized workspace
Barista/All-rounder
Odelay Café
08.2018 - 01.2021
- Promoted a welcoming atmosphere by greeting customers
- Contributed to a positive team environment through effective communication with colleagues
- Cleaned counters, machines, utensils, and seating areas daily
- Trained new employees, sharing knowledge and expertise of coffee
- Made and served beverages with focus on speed, quality and consistency
Bartender
Sandrino Italian Restaurant
01.2018 - 05.2018
- Served high customer volumes during special events, nights, and weekends
- Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
- Maintained a clean, attractive and well-stocked bar area.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Waitress/Barista
Vans café
10.2017 - 05.2018
- Handled high-pressure situations, maintaining excellent service standards during busy shifts
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Used cash register and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink and food orders
- Operated espresso machine and commercial coffee brewers to create beverages
Food and Beverage Attendant
Pinnacle People
01.2017 - 06.2017
- Greeted and seated guests to provide friendly and welcoming experience
- Opened, poured and served hot and cold beverages to customers
- Collaborated with other food and beverage attendants to provide a smooth and excellent service
- Assisted with setup and breakdown of events, banquets and parties
- Adhered to food safety guidelines consistently and maintaining a safe and sanitary working environment
Citrus packer
Tru Blu Citrus
06.2016 - 09.2016
- Completed daily orders with packing of shipments
- Protected materials for transport by correctly packaging products in boxes and crates
- Inspected items for damage
- Cleaned and maintained production area and equipment
Floor manager
Dutch & Delicious Vermaat Groep
10.2013 - 03.2016
- Managed team of employees to maintain smooth-running operations on the floor
- Managed store inventory and stock levels
- Completed efficient daily opening and closing procedures
- Managed staff schedules and maintained adequate coverage for all shifts
Receptionist Intern
Vacasoleil Camping Jobs
04.2013 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly assistance
- Maintained bookings, answered phone and directed incoming calls
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records
- Provided information about the area and activities
Internship Student
Receptionist/Entertainment/Catering
05.2009 - 10.2011
- Gained hands-on experience in various customer facing roles through job rotation and opportunities within the internship program.
Education
Diploma Hospitality and Management Executive -
ROC Van Amsterdam
Amsterdam01.2011
Skills
- Friendly and outgoing
- Organised and punctual
- Adaptive and creative
- Team player
- Hospitality and Professionalism
Certification
- Certificate of Responsible Service of Alcohol - November 2016
- Certificate of Social Hygiene - January 2015
References
- Ed Deveurex, Odelay Cafe, +64 021 280 2425
- Anna Shorey, Life's a grind +64 021 455 290
- Brian Mccabe, Vans Cafe Cottesloe, +61 02 8298 3111
- Syd@pinnacle.com.au, Pinnacle People, Sydney, +61 08 9384 0696
- Pamela Westerkamp, Vermaat Groep, Schiphol, Amsterdam, +31 020 6533203
Timeline
Barista
Life's A Grind
03.2021 - Current
Barista/All-rounder
Odelay Café
08.2018 - 01.2021
Bartender
Sandrino Italian Restaurant
01.2018 - 05.2018
Waitress/Barista
Vans café
10.2017 - 05.2018
Food and Beverage Attendant
Pinnacle People
01.2017 - 06.2017
Citrus packer
Tru Blu Citrus
06.2016 - 09.2016
Floor manager
Dutch & Delicious Vermaat Groep
10.2013 - 03.2016
Receptionist Intern
Vacasoleil Camping Jobs
04.2013 - 09.2013
Internship Student
Receptionist/Entertainment/Catering
05.2009 - 10.2011
Diploma Hospitality and Management Executive -
ROC Van Amsterdam
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