Kimberley Smits
Summary
Customer-focused professional with a background in hospitality and a passion for wellness. Experienced in providing friendly service and creating welcoming environments in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Certified Pilates Instructor
Align studios
05.2026 - Current
- Programming 45 min exercise programs for clients
- Teach group classes focusing on proper alignment, breathing and injury prevention techniques
- Provide hands-on adjustments to improve client performance and ensure safety
- Create welcoming, engaging class environments to foster client comfort and participation
- Participate in team meetings with instructors to enhance training and collaboration
- Promote a hygienic environment by regularly cleaning studio and equipment
Barista
Handlebar
02.2025 - Current
- Prepare and serve hot and cold beverages prioritizing speed, quality, consistency
- Training new baristas on beverage preparation techniques and customer service standards
- Support daily operations and assist team members during busy hours
- Maintaining stock and a clean workspace
- Create welcoming atmosphere through customer greetings
- Prepare and serve high-quality coffee beverages to customers.
Barista
Life's A Grind
03.2021 - 12.2024
- Made and served hot and cold beverages with focus on speed, quality and consistency
- Managed line and crowd with quick, efficient service to enhance customer experience
- Greeted customers and regulars to foster a welcoming atmosphere
- Maintained stock levels and organized workspace to support smooth operations
Barista/All-rounder
Odelay Café
08.2018 - 01.2021
- Created a welcoming atmosphere through friendly customer greetings
- Created welcoming atmosphere through friendly customer greetings
- Fostered a positive team environment by communicating effectively with colleagues
- Fostered positive team environment by communicating effectively with colleagues
- Maintained stock and a clean and organized workspace
Bartender
Sandrino Italian Restaurant
01.2018 - 05.2018
- Mixed and served cocktails, ensuring customer satisfaction through high-quality beverage preparation
- Promoted a welcoming atmosphere by greeting customers
- Fostered positive team environment through clear and effective communication with colleagues
- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and maintaining stock levels
Waitress/Barista
Vans café
10.2017 - 05.2018
- Navigated high-pressure situations to uphold service standards during peak shifts
- Managed multiple tables, prioritizing tasks to effectively meet customer needs.
- Ensured clean, welcoming environment to enhance guest experience
- Maintained menu knowledge to answer questions regarding dietary requirements, ingredients and cooking methods.
- Used cash register and credit card machines to cash out customers
Food and Beverage Attendant
Pinnacle People
01.2017 - 06.2017
- Delivered exceptional customer service in fast-paced dining environments
- Prepared and served a variety of hot and cold beverages to customers in a timely manner
- Ensured clean and organized dining areas, enhancing guest experience
- Coordinated with food and beverage attendants to deliver seamless service
Floor manager
Dutch & Delicious Vermaat Groep
10.2013 - 03.2016
- Managed team of employees to maintain smooth-running operations on the floor
- Managed store inventory and stock levels
- Completed efficient daily opening and closing procedures
- Managed staff schedules and maintained adequate coverage for all shifts
Education
Mat And Reformer Pilates Certification -
Breathe Education
Queenstown, OTADiploma Hospitality and Management Executive -
ROC Van Amsterdam
AmsterdamSkills
- Pilates techniques
- Fitness coaching
- Adaptive & creative
- Organized & Punctual
- Team collaboration
- Professionalism
- Friendly & Customer-focused
Timeline
Certified Pilates Instructor
Align studios
05.2026 - Current
Barista
Handlebar
02.2025 - Current
Barista
Life's A Grind
03.2021 - 12.2024
Barista/All-rounder
Odelay Café
08.2018 - 01.2021
Bartender
Sandrino Italian Restaurant
01.2018 - 05.2018
Waitress/Barista
Vans café
10.2017 - 05.2018
Food and Beverage Attendant
Pinnacle People
01.2017 - 06.2017
Floor manager
Dutch & Delicious Vermaat Groep
10.2013 - 03.2016
Mat And Reformer Pilates Certification -
Breathe Education
Diploma Hospitality and Management Executive -
ROC Van Amsterdam