Kimberly Jordan
Palmerston North,NZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Customer Service Team Leader
Mitre 10 Mega Palmerston North
02.2019 - Current
- Duties undertaken included customer service and trade relations, training, inventory management and claims, assisting with account management
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Streamlined team processes for increased efficiency and productivity.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Department Manager/Fresh Food Supervisor
Countdown
12.2008 - 12.2018
- Duties undertaken included customer service, supplier relations, managing budgets/KPIs/Wages, stock management and rotation, training, food preparation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Implemented quality control measures that resulted in improved products or services within department offerings.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
- Established team priorities, maintained schedules and monitored performance.
Assistant
Awaiti Gardens
01.2000 - 01.2017
- Duties undertaken included customer service (serving tables, tour guide and shop assistant), gardening and cleaning
Assistant
The Village Bakery and Café
12.2006 - 04.2008
- Duties undertaken included customer service, food prep and handling, shop floor maintenance and deep cleaning.
Education
Some College (No Degree) - Communications
Massey University, Palmerston North
Palmerston North, NZCertificate in Horticulture (General) Level 3 - Horticulture
Otago Polytechnic
Online01.2021
Certificate -
National Certificate in Food Related Products Processing
Palmerston North, MWT01.2017
High School Diploma -
Solway College, Wairarapa
Wairarapa, NZ12.2010
Skills
- Strong Customer Service Care and Liaison
- Proficient in Microsoft Office
- Adapt Multitasker
- Qualified First Aider (renewed Oct 2023)
- Experienced Team Leader
- Quick Problem-Solving Capabilities
- Excellent Communication Skills
Accomplishments
- Solway College, 2010 Head Girl, 2009-2010 Board of Trustees Student Representative, 2010 Student Council Leader, 2008-2010 Badminton Coach, 2009-2010 Badminton Captain and School Rep, Participated in The Spirit of New Zealand Year 10 course (2007) and the Outdoor Pursuits Centre course (2010)
- Massey, Part of the Activate Leadership Development Programme thought the College of Business in 2011, Student Ambassador in Second Semester for Massey University Manawatu
References
- Tash Wiggins, Current Boss, 027 303 8068
- Michelle Mabey, Colleague, 027 459 9176
- Tara Page, Former Colleague, 027 058 5498
Hobbies and Interests
- Photography
- Reading
- Writing stories
- Gardening
- Travelling/exploring the country
- Studying rocks and shells
- Learning new skills
- Bridge Club
- Italian language
- Badminton
- Dragon Boating Club for the Manawatu
Timeline
Customer Service Team Leader
Mitre 10 Mega Palmerston North
02.2019 - Current
Department Manager/Fresh Food Supervisor
Countdown
12.2008 - 12.2018
Assistant
The Village Bakery and Café
12.2006 - 04.2008
Assistant
Awaiti Gardens
01.2000 - 01.2017
Some College (No Degree) - Communications
Massey University, Palmerston North
Certificate in Horticulture (General) Level 3 - Horticulture
Otago Polytechnic
Certificate -
National Certificate in Food Related Products Processing
High School Diploma -
Solway College, Wairarapa
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