Kimberly Mitchell
Aoraki Mount Cook National Park,Twizel
Summary
Dynamic and results-driven professional with extensive experience at Glacier Explorers, specializing in boat handling around icebergs, and overseeing and implementing training regimes for incoming skippers. Proven ability to deliver engaging tours while ensuring safety and compliance. Strong communicator with a commitment to environmental awareness and guest satisfaction, fostering a positive atmosphere for diverse audiences.
Overview
19
19
years of professional experience
Work History
Senior Skipper/Training Coordinator
Glacier Explorers
08.2019 - Current
- Provided extensive mentoring and assistance to new trainees, helping them become proficient and safety-conscious skippers around icebergs.
- Adhered strictly to company policies and regulations governing maritime operations.
- Delivered informative and safe tours relating to glaciation, icebergs, and NZ geography while maneuvering a boat around a dynamic environment.
Crew (Overnight Nature) Nature guide
Real Journeys
03.2017 - 03.2019
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Delivered commentary to over 100 guests aboard the vessel, often detailing scientific and comprehensive natural phenomena.
- I was responsible for guests on tender or kayak excursions within the fiord.
House Keeping and Facilities Manager
The Safehouse Hostel
12.2015 - 02.2017
Customer Service and Food Preparation
Food In The Park
07.2015 - 10.2015
Customer Service and Sales
Orana Wildlife Park
04.2014 - 02.2015
Customer Service and Sales
Habit Health & Fitness
09.2013 - 02.2014
Customer Service Advisor
Wellington Zoo Trust
09.2012 - 01.2014
Shop Assistant – Sole Charge
Willowbank Convenience Store
06.2006 - 12.2011
Education
Graduate Diploma - Science; Geography & GIS
University of Canterbury
NZ01.2014
Bachelor of Communication - Journalism
Massey University
Wellington, NZ01.2012
Completed some papers - Media and English, Geography
University of Otago
NZ01.2009
Level 3 NCEA -
Otago Girls’ High School
Dunedin, NZ01.2008
Skills
- Iceberg handling and maneuvering aboard a small vessel
- Tour interpretation and guiding
- Emergency response and man overboard drills
- Training coordination and facilitation
- Equipment maintenance
- Effective communication with guests and colleagues
- Environmental awareness and admiration
- Team Leadership Experience
- Strong communication skills, especially in safety and customer service
Affiliations
- Wildlife artist with a focus on raising awareness of species conservation
- Challenging myself in the gym for mental and physical benefits
Timeline
Senior Skipper/Training Coordinator
Glacier Explorers
08.2019 - Current
Crew (Overnight Nature) Nature guide
Real Journeys
03.2017 - 03.2019
House Keeping and Facilities Manager
The Safehouse Hostel
12.2015 - 02.2017
Customer Service and Food Preparation
Food In The Park
07.2015 - 10.2015
Customer Service and Sales
Orana Wildlife Park
04.2014 - 02.2015
Customer Service and Sales
Habit Health & Fitness
09.2013 - 02.2014
Customer Service Advisor
Wellington Zoo Trust
09.2012 - 01.2014
Shop Assistant – Sole Charge
Willowbank Convenience Store
06.2006 - 12.2011
Graduate Diploma - Science; Geography & GIS
University of Canterbury
Bachelor of Communication - Journalism
Massey University
Completed some papers - Media and English, Geography
University of Otago
Level 3 NCEA -
Otago Girls’ High School
Similar Profiles
Mary Jane RoyMary Jane Roy
Paraeducator at Little ExplorersParaeducator at Little Explorers
Madisyn MeekMadisyn Meek
Lead Infant Teacher at Early Explorers Childcare and Learning CenterLead Infant Teacher at Early Explorers Childcare and Learning Center
Sara SaidSara Said
Drill Instructor at LASD STARS Explorers AcademyDrill Instructor at LASD STARS Explorers Academy