Kimberly Tito
Taumarunui
Summary
Dynamic leader and communicator with a proven track record of fostering student development at Turaki and enhancing customer satisfaction at Copper Tree Cafe. Skilled in multitasking and problem-solving, I excel in creating engaging environments and improving team performance. Achieved a significant increase in visitor engagement through innovative tour strategies at Mana Ariki Marae.
Outgoing and compassionate individual with natural ability to connect with children and parents alike. Familiar with organizing activities and events, and adept at coordinating with school staff and other volunteers to ensure smooth and successful events. Dedicated to creating positive impact on school community through active participation and support. Also a fast learner in all. Here to try new things and explore more opportunities.
Overview
18
18
years of professional experience
Work History
Parent Volunteer
Turaki
05.2024 - Current
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized drives to gather classroom supplies or fundraise money.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
Tour Guide
Mana Ariki Marae
02.2007 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
- Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
Customer Service Representative
Copper Tree Cafe
01.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Māori Teacher
Te Ao Hau Kohanga Reo
09.2014 - 05.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Barista
La Bella Cafe
03.2011 - 11.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Taumarunui High School
Taumarunui, MWTSkills
- Classroom assistance
- Leadership qualities
- Verbal and written communication
- Child supervision
- Motivational skills
- Confidentiality
- Respectful behavior
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Analytical thinking
- Team leadership
- Hold a full license
- Hold a gun license for hunting/gathering purposes Only
Timeline
Parent Volunteer
Turaki
05.2024 - Current
Customer Service Representative
Copper Tree Cafe
01.2017 - 09.2019
Māori Teacher
Te Ao Hau Kohanga Reo
09.2014 - 05.2018
Barista
La Bella Cafe
03.2011 - 11.2011
Tour Guide
Mana Ariki Marae
02.2007 - Current
Taumarunui High School
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