Kim Henry
Auckland,Pakuranga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
Work History
Retail Assistant
Totara Hospice
08.2022 - Current
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Tracked down hard-to-find merchandise at diverse locations.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Machine Operator Packer
Fisher & Paykel Healthcare
09.2020 - 07.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Monitor every material system for fault-free operations to promote safety for team.
Merchandiser
Gd4U
05.2019 - 05.2020
- Stock management and replenishment
- Maintenance and some building of promotional displays
- Ensuring store compliance to planograms
- Building strong relationships at store level
- Reason for leaving – wasn't able to do weekend work
- Phone Reference – Jackie 0274734811
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Worked with managers and advertising directors to optimize promotions.
- Conferred with store managers to obtain information about customer needs and preferences.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Tracked and recapped key item performance.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
Private Caregiver/housekeeper and Cook
James Donovan
07.2015 - 09.2019
- For my elderly neighbour who has recently passed.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted disabled clients to support independence and well-being.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed rapport to create safe and trusting environment for care.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Documented vitals, behaviors and medications in client medical records.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe and well-organized patient environment.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Owner/Operator
Serenity Housekeeping
09.2016 - 11.2019
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superiorService to customers.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Engaged with each client regularly through email and phone correspondence to present newest offerings, respond to questions.
- Envisioned and created business identity and advertising materials such as Social media and local advertisements.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided outstanding coaching to employees to boost productivity.
- Optimized team hiring, training and performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
Motel Cleaner
Remuera Motor Lodge
02.2013 - 02.2015
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Teacher Education
Te Wananga O Aotearoa
Auckland, AUK03.2016
Skills
- POS Systems
- Digital Databases
- Providing Feedback
- Persuasive Selling
- Customer Assistance
- Conducting Tours
- Retail Transactions Processing
- Brand Awareness Generation
- Cash Register Operation
- Payment Processing
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Occupational Health and Safety
- Retail Effectiveness
- POS Transactions
- Credit and Cash Transactions
- Complex Problem-Solving
- Adaptable and Flexible
- Exceeding Customer Expectations
- Folding Clothes
- Safety and Cleanliness Standards
- Merchandise Recommendations
- Flexible Hours
- Monitor Security
- Retail Support
- Telephone Answering
- Merchandise Receiving and Handling
- Store Policies and Procedures
- Service Contracts
- Legal Standards
- Retail Metrics and Goals
- Security Practices
- Register Opening and Closing
- Housekeeping Duties
- Delivery Arrangements
- Stockroom Rotation
- Purchase Packaging
- Suggestive Selling
- Administrative Support
- Positive Customer Engagement
- Item Ticketing and Pricing
- Merchandising and Display
- Engaging with Diverse Customers
- Building Customer Loyalty
- Strategic Selling
- Team Cooperation
- Bagging and Packaging
- Computer Proficiency and Microsoft Office
- Equipment Purchasing
- Issue Refunds
- Goal-Driven
Timeline
Retail Assistant
Totara Hospice
08.2022 - Current
Machine Operator Packer
Fisher & Paykel Healthcare
09.2020 - 07.2022
Merchandiser
Gd4U
05.2019 - 05.2020
Owner/Operator
Serenity Housekeeping
09.2016 - 11.2019
Private Caregiver/housekeeper and Cook
James Donovan
07.2015 - 09.2019
Motel Cleaner
Remuera Motor Lodge
02.2013 - 02.2015
Teacher Education
Te Wananga O Aotearoa
Similar Profiles
Aperaamo SoiAperaamo Soi
Health Care Assistant at Totara HospiceHealth Care Assistant at Totara Hospice
Nur Nailah Umairah RafisNur Nailah Umairah Rafis
Assistant Baker at Totara CottageAssistant Baker at Totara Cottage
Kimberly MacaraigKimberly Macaraig
Study Coordinator/Research Nurse at Totara Clinical Research (PCRN)Study Coordinator/Research Nurse at Totara Clinical Research (PCRN)