Kim Ngan Dau
Lower Shotover,OTA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Customer Service and Admin
International Link Distribute (ILD)
01.2012 - 12.2014
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Food & Beverage Supervisor
Hotel St Moritz Queenstown
04.2017 - 07.2022
- Manage stock take, control stock ordering to achieve stock level and COGS
- Making roster and checking team timesheet
- Ensuring the shift runs smoothly, and communicate with another department we meet the needs.
- Comminate with supplier to ensure stock level.
- Supervisory tasks: Checking daily packs, handling unexpected crisis situations, complaint management.
- Training staff on core food & beverage skills: barista, bartending, table service, customer service, upselling techniques.
Kitchen and Bathroom Sales Assistant
Mitre 10 Mega Queenstown
07.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Always provide customers with the highest standard of service
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Maximise sale to achieve the target
Education
Diploma - Hospitality Administration And Management
Queenstown Resort College
Queenstown, NZ2017
BBA - Business Administration
Hochiminh City University of Tech
Vietnam06.2013
Skills
- Team Management Understanding
- Supplier Liaison
- Superior Organizational Skills
- Employee Timesheet Processing
- Training and Development
- Back Office Operations
- Microsoft Office
- Time Management
- Project Planning
- Mail Management
- Excel Spreadsheets
- Labor Control
Timeline
Kitchen and Bathroom Sales Assistant
Mitre 10 Mega Queenstown
07.2022 - Current
Food & Beverage Supervisor
Hotel St Moritz Queenstown
04.2017 - 07.2022
Customer Service and Admin
International Link Distribute (ILD)
01.2012 - 12.2014
Diploma - Hospitality Administration And Management
Queenstown Resort College
BBA - Business Administration
Hochiminh City University of Tech
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