Summary
Overview
Work History
Education
Skills
Vaccinationstatus
Relocationinterest
References
Personal Information
Timeline
BusinessDevelopmentManager
Kimss Kaur

Kimss Kaur

Site Manager
Christchurch,Canderbury

Summary

  • Enthusiastic customer service professional, organised, motivated and driven team leader with 10 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 8 years of management experience. Competent team player who can successfully inspire fellow colleagues.
  • Possesses strong leadership, decision making, problem solving & Interpersonal, communications, supervisory & time management skills.
  • Ability to communicate effectively at all levels, interacts supportively within a team environment, copes well under pressure and in stressful situations, and adapts readily to the demands of the job.
  • Proficiency with Microsoft Office and Microsoft Project.
  • Ability to work independently on multiple simultaneous initiatives in a fast-paced environment
  • Tracks and monitors team member allocation so we know when team members are available to work on new tasks (resource planning)
  • Works with the leadership team to strategically improve the efficiency and effectiveness of our Agile processes.
  • Actively and consistently supports all efforts to enhance the customer experience.
  • Works closely with development teams to continuously improve team's delivery.

Overview

13
13
years of professional experience

Work History

Site Manager

NPD Group
07.2024 - Current
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Collaborated on special event planning for the café such as themed nights or holiday promotions.
  • Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
  • Implemented energy-saving measures, reducing operating costs while promoting sustainability.

Online Assistant Manager

Foodstuffs South Island
11.2023 - 06.2024
  • MANAGING ONLINE ORDERS
  • PREPARING FOR THE DAY AND SETTING UP TASKS TO COMPLETE ACCORDING TO PRIORITY
  • PICKING AND THEN PACKING CUSTOMERS ORDERS
  • COMPLETING REVIEWS ON ALL ORDERS
  • ENSURING WE PROVIDE CUSTOMERS WITH FULL ORDERS AND PROVIDE BEST PRODUCTS AND SERVICES
  • ENSURING DELIVERIES ARE MADE ON TIME TO EACH CUSTOMER
  • ADJUSTING STOCK LEVELS
  • CHECKING OUT CUSTOMERS ORDERS AND ENSURE ALL PAYMENTS HAVE BEEN MADE PRIOR PICK UP
  • ENSURE ALL CLEANING TASKS ARE COMPLETED TO STANDARDS
  • COMPLETING FOOD SAFETY CHECKS ON DAILY BASIS

Restaurant General Manager

KFC Restaurant Brands LTD
01.2015 - 01.2023
  • Follow and maintain financial targets with roster budget, F&B cost, make improvements with KPI/bonus and can seek for business opportunities outside of the venue (function, events, catering)
  • Up bring the team culture, team training and processes; reward and bond the team, conduct hiring and performance review
  • Responsible for meeting KPI's and individual performance
  • Store compliance in terms of food quality and hygiene
  • Ensuring effective communication between front of house and kitchen teams
  • Relationship management with key suppliers
  • Maintaining compliance with all aspects of the sale and food supply
  • Maintaining the store cleaning requirements
  • Follow all health and safety compliance and hygiene standards
  • Forward planning for staffing and scheduling needs, not just building a roster
  • Ensuring training is consistently planned, communicated, completed and recorded
  • Coaching partners to bring the best out in their development, and occasionally having some difficult conversations
  • Establishes and maintains store cleanliness, organisation and stock levels
  • Maintaining consistent KFC operational standards
  • Planning and prioritizing store operations
  • Business analysis, identifying trends and guiding activity that improves results in your stores

Area Manager- South Island

Restaurant Brands LTD
01.2021 - 01.2022
  • Responsible for managing 7 restaurants
  • Overall operational responsibility meeting customer service quality and food standards, creating and adjusting system to evaluate with the team, follow up training program with support of our internal admin team
  • Effective communications with the store managers, daily team briefing and weekly meetings to reflect plans from all feedback, and reports to operation manager with solutions
  • Accountable for the safe, reliable, profitable and operationally excellent operation of the restaurants in their allocated geography
  • Ensure restaurants meet KPIs
  • Ensure direct reports understand Restaurant Brands Limited (RBL) policies and procedures and adhere to the principles at all times
  • Policies are signed and saved quarterly for store management
  • Through effective communication and support, lead stores to achieve KFC's objectives, strategies, plans, programmes and policies
  • Own behaviour is consistent with the vision, goals and priorities of RBL and KFC, while role modelling those behaviours to their Team
  • Ensure the best people are actively recruited for the stores and trained sufficiently
  • Identify and develop internal talent and build a succession plan to address future vacancies
  • Accountable for ensuring employees are trained to appropriate levels in line with the minimum expectations for their roles, as well as for RBL training pathways
  • Performance management processes are implemented and managed according to RBL policy and are understood by direct reports
  • Provide regular and consistent feedback to RMs/ARMs on performance, training and bench building, to ensure that business and employee needs are satisfied
  • Responsible for ensuring RMs/ARMs produce appropriate in-store environment so employees are actively pursuing the achievement of customer satisfaction
  • Coach, counsel and inspire RMs/ARMs to deliver high standards and continuous improvement in key operations areas - e.g
  • COL, COS, people metrics (including talent and bench management, succession planning, training compliance and recruitment), customer satisfaction, operations excellence, transactions growth, profit growth and innovation
  • Evaluate and document the performance of RMs/ARMs against established objectives within each of Operations key areas

McCafé Store Manager

McDonald's
01.2014 - 01.2015
  • Developed weekly work schedule to meet business demands
  • Oversaw day-to-day operations within budget by optimizing labor, product and service strategies
  • Maintained compliance with health code and sanitation requirements
  • Established and maintained open, collaborative relationships with employees
  • Built strong rapport with vendors to help negotiate favorable prices on food products
  • Controlled costs with effective supply management and monitoring of food use
  • Managed budget and oversaw expenses
  • Investigated and resolved complaints regarding food quality, service and accommodations

Assistant Restaurant Manager

KFC
03.2012 - 12.2013
  • Running a store in manager absences
  • Responsible for running shifts
  • Stock ordering and cash handling
  • Dealing with customers feedback providing solutions to any problem and keeping them satisfied
  • Training and coach team members and follow up
  • Providing an excellent level of customer service
  • Built strong rapport with vendors to help negotiate favorable prices on food products
  • Controlled costs with effective supply management and monitoring of food use
  • Managed budget and oversaw expenses
  • Investigated and resolved complaints regarding food quality, service and accommodations

Education

Diploma in Level 5 - Tourism and Hospitality Management

Royal Business collage
Christchurch
11.2012

Skills

  • Hospitality Management
  • Team Management
  • Operational Priorities
  • Financial Goals Awareness
  • Attention to Detail
  • Service Leadership
  • Communication Skills
  • Decision Making
  • Food Safety Systems
  • Food Act 2014 Knowledge
  • Continuous Improvement
  • Culinary Quality
  • Business Software Proficiency
  • Computer Skills
  • POS Systems
  • EFTPOS
  • Inventory Control
  • Retail Operation Management
  • People Leadership
  • Customer Service
  • Time Management
  • Organisational Skills
  • Coaching
  • Training
  • Effective Communication
  • Organisational Mission and Values Alignment
  • Problem-Solving Mindset

Vaccinationstatus

Fully vaccinated for Covid-19

Relocationinterest

Australia Permanently

References

References are available on request.

Personal Information

Citizenship: New Zealand (Citizen)

Timeline

Site Manager

NPD Group
07.2024 - Current

Online Assistant Manager

Foodstuffs South Island
11.2023 - 06.2024

Area Manager- South Island

Restaurant Brands LTD
01.2021 - 01.2022

Restaurant General Manager

KFC Restaurant Brands LTD
01.2015 - 01.2023

McCafé Store Manager

McDonald's
01.2014 - 01.2015

Assistant Restaurant Manager

KFC
03.2012 - 12.2013

Diploma in Level 5 - Tourism and Hospitality Management

Royal Business collage

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Kimss KaurSite Manager