KingKing Fue
Auckland,Manurewa
Summary
As a skilled training professional, I have the necessary expertise to create comprehensive training plans and supplementary materials that enhance student performance. My ability to work efficiently under tight deadlines is complemented by my talent in making independent judgments on the effectiveness of training initiatives. I am proficient in utilizing remote training technology and methodologies to deliver seamless, engaging, and impactful training sessions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tourism Trainer
New Zealand School Of Tourism
01.2023 - Current
- Train a class of 20+ aspiring flight attendants and facilitate their journey to becoming successful professionals in the aviation industry.
- Create a safe, nurturing, engaging environment for 100+ students each day on campus
- Prepared and presented supplementary learning material to support structured lessons.
Customer Service Representative
ScentreGroup
08.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues
- Clarified customer issues and determined cause of problems to resolve product or service complaints.
- Established a welcoming atmosphere by greeting each guest warmly.
Flight Attendant
Qantas Airways
11.2018 - 07.2021
- Ensured the safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to more than 500+ passengers each day.
- Resolved passenger conflicts and medical emergencies during flights.
Customer Solutions Officer- Full-time
Latitude Financial Services
09.2017 - 11.2018
- Obtains client information by answering telephone calls, interviewing clients, verifying information
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Complaint handling and providing feedback to the company for both dissatisfied and satisfied customers.
Cabin Crew - Full-time
Network Aviation
11.2013 - 08.2017
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
Education
High School Diploma -
Sevenoaks Senior College
Canningvale, WA 10.2013
Skills
- Active Listening
- Adult Education
- Fast learner
- Good communication
- Team Leadership
- Conflict Resolution Techniques
References
- Emilija Jusup,
Qantas Cabin Service Manager,
Ph: +61 423 641 594
Em: emilijajusup@qantas.com.au
- Yvonne Germantis
Qantas Cabin Team Leader
Ph: +61 403 324 601
Em: yvonnegermantis@qantas.com.au
Hobbies And Interests
- Spending time with family and friends
- Playing volleyball
- Reading and singing
Certification
- Cert III in Aviation
- First Aid
- RSA
Timeline
Tourism Trainer
New Zealand School Of Tourism
01.2023 - Current
Customer Service Representative
ScentreGroup
08.2021 - 10.2022
Flight Attendant
Qantas Airways
11.2018 - 07.2021
Customer Solutions Officer- Full-time
Latitude Financial Services
09.2017 - 11.2018
Cabin Crew - Full-time
Network Aviation
11.2013 - 08.2017
High School Diploma -
Sevenoaks Senior College
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