Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KINGKING FUE

Auckland,New Zealand

Summary

Aviation professional and training leader with extensive cabin crew experience at Qantas and Network Aviation. Expertise in inflight safety, emergency procedures, and service excellence. Demonstrated success in coaching and mentoring future cabin crew to achieve operational and customer service standards. Recognized for professionalism, compliance, and high-performance team leadership.

Overview

11
11
years of professional experience

Work History

Team Leader – Diploma Level 5 & 6 in Tourism

New Zealand School of Tourism
Auckland Airport, New Zealand
06.2024 - Current
  • Led Level 5 & 6 Diploma program, achieving high academic performance and aligning curriculum with industry standards
  • Coached team of tutors to deliver high-quality training consistently and enhance learner outcomes
  • Monitored qualification completion rates and implemented strategies to exceed 85% target
  • Oversaw student progression, attendance, and academic integrity, fostering an environment that supported student success
  • Provided comprehensive support for complex pastoral care situations to ensure student wellbeing and escalation matters with professionalism and discretion
  • Ensure compliance with NZQA standards, moderation requirements, and organizational policies
  • Drive graduate pathway outcomes into higher study, internships, and employment

Flight Attendant Tutor

New Zealand School of Tourism
Auckland Airport
01.2023 - 06.2024
  • Conducted mock assessment centres and interview coaching to improve student readiness for airline recruitment
  • Embedded airline-standard cabin procedures and CRM principles into training, ensuring alignment with industry expectations
  • Delivered aviation safety, emergency procedures, and inflight service training, ensuring students met industry standards
  • Achieved 85%+ student pass rates, resulting in high employment rates with partner airlines
  • Maintained compliance with education and industry regulatory requirements

Customer Service Representative

Scentre Group
Manukau
08.2021 - 10.2022
  • Managed front desk operations to ensure smooth customer interactions and satisfaction.
  • Resolved customer complaints using effective problem-solving techniques, enhancing overall customer experience.
  • Assisted customers with inquiries, delivering accurate product and service information to support informed decisions.
  • Supplied product details at the sales counter to assist customer inquiries.

Flight Attendant

Qantas Airways
Melbourne, Australia
12.2018 - 07.2021
  • Delivered exceptional customer service, enhancing passenger experience and fostering loyalty to Qantas brand
  • Managed onboard incidents and prioritized passenger welfare, ensuring a safe and comfortable environment
  • Ensured safety and regulatory compliance onboard all assigned flights
  • Oversaw cabin operations, ensuring adherence to safety protocols and readiness for emergency situations

Cabin Crew

Network Aviation
Perth, Australia
11.2014 - 01.2017
  • Ensured safe inflight operations, prioritizing passenger safety and regulatory compliance
  • Conducted emergency equipment demonstrations and safety briefings to prepare passengers for potential situations
  • Supported passengers with diverse needs, including medical and special assistance, to enhance overall travel experience
  • Upheld high standards of presentation and professionalism, fostering a welcoming and respectful cabin environment

Education

Certificate III - Aviation (Inflight Operations)

Polytechnic West TAFE
Western Australia
10-2014

Year 12 Completion

Sevenoaks Senior College
Western Australia
10-2013

Skills

  • Project management
  • Team leadership
  • Safety processes and procedures
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail

References

References available upon request.

Timeline

Team Leader – Diploma Level 5 & 6 in Tourism

New Zealand School of Tourism
06.2024 - Current

Flight Attendant Tutor

New Zealand School of Tourism
01.2023 - 06.2024

Customer Service Representative

Scentre Group
08.2021 - 10.2022

Flight Attendant

Qantas Airways
12.2018 - 07.2021

Cabin Crew

Network Aviation
11.2014 - 01.2017

Certificate III - Aviation (Inflight Operations)

Polytechnic West TAFE

Year 12 Completion

Sevenoaks Senior College

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KINGKING FUE