Summary
Overview
Work History
Education
Skills
References
Timeline
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Kingston Cooney

Kingston Cooney

Tauranga

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Burger King Tauranga
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Tauranga Boys College

Skills

    Kia Ora, My name is Kingston Cooney and I am looking for an opportunity to learn and grow my skills in a professional and fun community organization in the sports and recreation industry I am currently working at Burgerking where i have been for 2 years focusing on customer service and cooking and cleaning I would like a change so i can expand on my working experience and skills My passion is Muay Thai and I train 3 nights per week I am a fast learner, a natural and charismatic team mate who works well as part of a team I am will to give all things a go and have a very positive attitude Sometimes I need guidance and direction and will take on feedback to improve I think I would be an asset to your team with my people skills, communication and organizational skills I am reliable, friendly and funny and would love to join your team

References

Roberto, Burger King Tga

0800425464

Character references

Stephany Cooney (mum)

02102304705

Timeline

Customer Service Representative

Burger King Tauranga
06.2023 - Current

Tauranga Boys College

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Kingston Cooney