Kingstyn Matthews-Moerai
Turangi,New Zealand
Summary
I'm a results driven and innovative professional with a strong work ethic and passion for delivering exceptional results. I possess excellent communication skills, and the ability to work effectively in teams and independently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Paradise Ice Skating
Taupo, WKO
07.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Pizza Shop Assistant
Golden Crust Pizza Turangi
Turangi, New Zealand
03.2023 - 06.2024
- Front of house and customer service
- Prepping pizza dough following the recipes
- Sorting out stock take orders
- Cooking Pizza at the highest quality of service.
Customer Service Representative
Mobil Taupo
Taupo, New Zealand
12.2021 - 02.2023
- Provided exceptional customer service to local and out-of-town travelers
- Utilized upselling and cross-selling techniques to resolve customer issues
- Processed sales, refunds, and exchanges, and issued store credit
- Provided excellent customer service to resolve customer complaints in a timely manner.
Painter's Apprentice
Paul Walker Decorators
Turangi, New Zealand
06.2019 - 10.2021
- Assisted with interior and exterior house painting projects
- Prepared surfaces for painting, staining, and finishing
- Used protective coverings and sanded surfaces to achieve optimal results.
Porter
Hilton Lake Taupo And Hilton Queenstown
Taupo and Queenstown, New Zealand
12.2013 - 04.2019
- Prepared units for guests by performing cleaning duties
- Maintained lobby, hallways, and common areas throughout shifts
- Reported unusual occurrences and special requests to supervisors.
Food and Beverage Attendant
Scenic Hotels Bay of Islands
Paihia, NTL
11.2009 - 03.2013
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Mount Albert Grammar School
Auckland, NZ11.2011
Skills
- Strong teamwork
- Initiative and Self-Motivation
- Cross-cultural sensitivity
- Customer Service Management
- Customer service focus
Certification
- Full Drivers License
- Food and Hospitality Level 3 & 4
- Customer Service Level 3 & 4
- NCEA LEVEL 1
- NCEA LEVEL 2
- NCEA LEVEL 3
References
- Krystal Peterson, Sales Representative, 021-067-6454
- Princy Garg, Manager, 0210-274-8372
Timeline
Manager
Paradise Ice Skating
07.2024 - Current
Pizza Shop Assistant
Golden Crust Pizza Turangi
03.2023 - 06.2024
Customer Service Representative
Mobil Taupo
12.2021 - 02.2023
Painter's Apprentice
Paul Walker Decorators
06.2019 - 10.2021
Porter
Hilton Lake Taupo And Hilton Queenstown
12.2013 - 04.2019
Food and Beverage Attendant
Scenic Hotels Bay of Islands
11.2009 - 03.2013
Mount Albert Grammar School