Kinjal Mayavanshi
Auckland,New Zealand
Summary
Versatile professional with a proven track record at ES Plastics LTD, excelling in customer service and machine operation. Expert in Virtual Desktop Infrastructure and adept at enhancing customer satisfaction. Demonstrated ability to improve process efficiency and maintain high safety standards. Skilled in active directory services and effective call management, consistently achieving and surpassing production targets.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dairy Shop
Hamilton, New Zealand
05.2024 - 06.2024
- Assisted customers with product inquiries and purchases.
- Processed transactions and managed inventory efficiently.
- Addressed and resolved customer issues while maintaining store cleanliness.
Machine Operator
ES Plastics LTD
Hamilton, New Zealand
02.2024 - 04.2024
- Operated and monitored machinery to produce high-quality plastic components for pharmaceutical applications.
- Conducted regular inspections to identify and resolve malfunctions, optimizing performance.
- Ensured compliance with safety standards, maintaining consistent product quality.
- Collaborated with team members to enhance efficiency and achieve production targets.
Customer Relations
Deep LIC India
Gujarat, India
08.2021 - 12.2023
- Provided customer support via phone, email, and chat, resolving queries and complaints.
- Delivered accurate product information and guided customers through service options.
- Collected and analyzed customer feedback to recommend service improvements.
- Maintained detailed logs of customer interactions, ensuring compliance with company standards.
Education
Diploma in Information Technology - Technical Support
Waikato Institute of Technology (Wintec)
Hamilton11.2024
High School - Majored in Science
New Look High School
Halol, Gujarat, India01.2021
School -
Saraswati Vidhya Mandir
Halol, Gujarat, IndiaSkills
- Windows Server & MacOS
- Virtual Desktop Infrastructure
- Office 365
- Application Virtualization
- Active Directory Domain Services
- Call management
Competencies
- Strong Written and Verbal Communication skills
- Customer Service Techniques and Satisfaction
- Operational Compliance & Regulations
- Resolving Disputes and Complaint Handling
- Organized and keen eyes to details
- Dedicated to improving skills
References
Devu Solanki, Team Member, Taco Bell, Devusolanki92@gmail.com, 0224058601
Timeline
Customer Service Representative
Dairy Shop
05.2024 - 06.2024
Machine Operator
ES Plastics LTD
02.2024 - 04.2024
Customer Relations
Deep LIC India
08.2021 - 12.2023
Diploma in Information Technology - Technical Support
Waikato Institute of Technology (Wintec)
High School - Majored in Science
New Look High School
School -
Saraswati Vidhya Mandir
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