Kinjal Parmar
Hamilton,WKO
Summary
Sales-oriented retail apparel specialist with a deep knowledge of on-trend fashions and products. Exceptional customer service skills with a proven track record of boosting sales and fostering customer loyalty through personalized service. Resourceful and adept at understanding customer needs, directing them to desirable merchandise, and upselling to meet sales quotas. Committed to enhancing customer experiences through prompt response to requests and efficient processing of sales.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Assistant
Omni Tech
06.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Shift Runner
Domino's Pizza
01.2024 - Current
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
Crew Member
McDonald's
06.2023 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
HR Assistant
Rest and Relax Hospitality
08.2021 - 06.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
Education
Post Graduate Diploma in Business Management - Business Management
Otago Polytechnic
Auckland, NZ04.2024
Bachelor of Commerce - Accounting And Business Management
Maharaja Sayajirao University
India 06.2018 - 05.2021
Skills
- Customer Service
- Outstanding verbal and written communication
- Teamwork and Collaboration
- Problem-Solving
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft power-point
references
Divyesh Joshi (Omni tech store manager )
Mobile: +64 226986558
Jay Acharya (Domino's store manager )
Mobile: +64 225481032
Timeline
Retail Sales Assistant
Omni Tech
06.2024 - Current
Shift Runner
Domino's Pizza
01.2024 - Current
Crew Member
McDonald's
06.2023 - 11.2023
HR Assistant
Rest and Relax Hospitality
08.2021 - 06.2022
Bachelor of Commerce - Accounting And Business Management
Maharaja Sayajirao University
06.2018 - 05.2021
Post Graduate Diploma in Business Management - Business Management
Otago Polytechnic
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